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‘Digital’ isn’t just about technology – it’s about what technology can enable. It involves new ways of solving problems, creating unique experiences and accelerating business performance.

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b2b loyalty programs
Article

Five actions to create a working B2B loyalty program

16 Jun 2021 11 minutes

We’ve all heard of customer loyalty programs, but what about when the customer is another company? Let’s explore the untapped potential of B2B loyalty programs.

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fostering gratitude
Article

Fostering gratitude in a digital world

Bernard de Villepin 15 Jun 2021 8 minutes

After many months of virtual working, the absence of physical colleagues is leaving some employees isolated and alone. Cultivating gratitude could help people feel happier and more connected — and it can be done online.

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ransomware healthcare
Article

How cyber criminals are holding health to ransom

Ransomware attacks are on the rise in healthcare. What makes the sector so attractive to cyber criminals and what can it do about it?

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failing soft skills
Article

Experimentation, iteration and failure: How games can help teach soft skills

Louis Bennett 08 Jun 2021 10 minutes

Teaching soft skills can be more difficult than hard skills. For businesses to succeed, they’ll need to learn to fail.

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Consumer Insights March 2021
Report

The four fault lines fracturing global consumer behaviour

Donna Watt 02 Jun 2021 11 minutes

Globally, consumers have responded to the COVID-19 pandemic with similar purchasing behaviours, but fracture lines reveal four consumer cohorts that are doing things differently. Retailers, take note.

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Customer banking survey
Report

The digital battleground for the future of banking

Australian banks have enjoyed increasing loyalty among their customers during the pandemic. But as consumers become more digital than ever, tech companies are homing in with an experience edge.

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federal budget podcast 2021
Podcast

Podcast: Federal Budget Insights – Creating a secure digital future

26 May 2021 26 minutes

The Australian Government announced it will funnel AU$1.2 billion into the digital economy. So how will the nation benefit? Mohammad Chowdhury and Nicola Nicol chat digital implications of the Federal Budget.

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software customisation
Article

Out of the box platforms are not built for your business

Tanner Shamrock Mohammad Rizvi 25 May 2021 9 minutes

Most businesses know the danger building custom software poses to future-proofing tech, but that shouldn’t mean putting up with platforms that aren’t fit for purpose. Enter customisation.

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Employee experience four fs
Article

Four principles for great employee experience

19 May 2021 9 minutes

Good employee experience will result in happy, productive employees that perform to their fullest. These four Fs will set the groundwork.

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