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‘Digital’ isn’t just about technology – it’s about what technology can enable. It involves new ways of solving problems, creating unique experiences and accelerating business performance.

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The unexpected formula for customer experience success
Article

The unexpected formula for great customer experience

David Clarke 18 Oct 2018 7 minutes

It’s been proven that a good experience leads customers to spend more, but perhaps counter-intuitively, in order to enable that, companies should spend more on their employees. It’s time for business to get smarter.

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Digital Pulse: Combining emerging technologies
Article

The power combo: Emerging tech configurations to drive value and innovation

Scott Likens 17 Oct 2018 6 minutes

Don’t stop at one – emerging technologies provide more value when they’re used together. Here are five combinations that are changing the business landscape.

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Article

Four ways PwC is managing the work app revolution

Orla Broughton 11 Oct 2018 9 minutes

As new platforms and apps become the next must-haves for business productivity, managing a growing number of assets can be a challenge. But there are ways to create efficiencies that can free up the team for higher value work, as Orla Broughton explains.

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Business sketching and design thinking to solve problems
Article

Drawing conclusions: Solving business problems with experience and pencils

John Jones 10 Oct 2018 6 minutes

The answers to problems are rarely found in isolation. Find out how a simple childhood game of communal drawing embodies design thinking methodologies to solve complex business challenges.

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Digital Pulse Eight Essential Emerging Technologies
Report

The essential eight technologies revolutionising business

Scott Likens 04 Oct 2018 7 minutes

PwC’s pick of the essential eight emerging technologies that are transforming the business landscape. Which ones will your organisation adopt?

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Article

Crazy Connected Asia

Mohammad Chowdhury Matthew Benwell 03 Oct 2018 6 minutes

The sheer numbers attached to the growth of technological innovations coming from Asia are unlike anything ever seen before. Here are nine observations from PwC’s Mohammad Chowdhury and Matt Benwell’s recent visit to the region.

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Infographic: The personalisation touch
Infographic

Infographic: The personalisation touch

27 Sep 2018 1 minute

It’s about more than just being friendly. Personalisation of email and marketing efforts can lead to more trust, greater engagement and a willingness to spend more money.

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Interview: The importance of a digital future
Interview

Interview: The importance of a digital future

John Riccio 25 Sep 2018 10 minutes

How do you do digital? We interview PwC’s John Riccio for the lowdown on how PwC Australia went digital to ensure its clients could, and what he sees as business’ biggest problem when it comes to transformation.

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Infographic: Highlights from the Global Blockchain Survey 2018
Infographic

Infographic: Highlights from the Global Blockchain Survey 2018

20 Sep 2018 4 minutes

Blockchain is facing potential regulatory hurdles and trust issues, but companies are investing nonetheless, hoping to reap their share of the anticipated trillions the technology promises to unlock. Here are some of the key statistics from PwC’s landmark Global Blockchain Survey.

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Experience is Everything

A truly great customer experience is more than just digital. Find out more