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ArticleOpen Banking and the currency of consumer trust
With the announcement of the Customer Data Right, Open Banking in Australia is on its way. But what is it, and how can banks prepare? We look at the challenges and opportunities in opening up.
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ArticleComing face to face with a digital government
Governments are under pressure to ‘do digital’ but often, innovation stops short of realising the true benefit of technological implementation – adding capacity to do more for people that need it.
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ArticleRestoring Australia’s trade reputation through digital
Australia lags behind its economic counterparts on trade, due in large part to the lack of digitisation in the logistics sector. But a new platform, the Trade Community System, could unlock billions in value and help the nation reach its economic potential.
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ArticleIntelligent Digital: Three letters for transformational success
The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.
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ReportReport: Experience is everything
Is it technology or humans that helps you win at retail? According to customers, it’s both, but they have specific parts to play when it comes to creating a great customer experience.
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ArticleFailure to launch: Five common transformation problems
Everyone knows that they need to get with the digital program, but that doesn’t mean it’s easy. PwC’s Berry Driessen reveals the top five problems businesses face when attempting a digital transformation.
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Welcome to Digital Pulse
‘Digital’ isn’t just about technology – it’s about what technology can enable. It involves new ways of solving problems, creating unique experiences and accelerating business performance.
Latest News
PwC’s Digital Pulse wins Best Technology Publication
Our favourite publication is awarded a prize at the prestigious Content Marketing Awards.
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The art of improving CX with digital distraction
Airports face a difficult task creating a seamless customer experience amid financial and regulatory constraints. Digital is helping to improve passenger flows, but can also be used to help distract customers from the necessary inconveniences of air travel.
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Staying silent: Voice assistants and the need for trust
Whether shopping, asking for directions or turning on the lights, voice assistants promise ease of use for consumers. But overcoming distrust and complexity will be necessary for the technology to go from gimmick to godsend.
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Infographic: 5G – the next generation of awesome
5G promises data transfers a hundred times faster than 4G and lets us customise the network to the individual needs of thousands of customers. It’s hard to comprehend how big a deal that is, but trust us, this is a game changer for society and business.
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10 things about IoT that business needs to know
More than headline grabbing gimmicks, the Internet of Things offers actionable insights for business: to drive revenue, create efficiencies and enable transformation. But there are ten things to consider before starting your IoT project.
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Infographic: Content marketing and the importance of a good yarn
Content marketing is a little bit of an oxymoron. It’s neither independent journalism, nor pure marketing. Despite its internal conflict, when done well, it can add value to customers and entertain to boot.
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Opening up to new ways of banking
Banks are facing upheaval in the way they compete with the introduction of Open Banking. Rather than a catastrophe, it’s an opportunity for financial institutions to embrace new products, services and business.
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Report: Policing in a networked world
Digital technologies provide an opportunity and a threat to police forces the world over. Criminals have already embraced new ways of working, it’s time coppers were enabled to do so too – before they get left behind.
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Infographic: The changing role of the data minder
Does your business have a Chief Data Officer? They’re on the rise, and companies who want to stay ahead need to play the data game well.
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