Posts tagged in

user experience

virtual health experience
Article

Designing the virtual health experience

India Hardy Alex Denison Dr Nicholas Hann 03 May 2021 9 minutes

With the right design, virtual healthcare will enable clinicians and empower patients. The trick will be in ensuring that for everyone, experience comes first.

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citizen survey infographic
Infographic

Infographic: The impact of COVID-19 on citizen trust

28 Apr 2021 1 minute

Trust in government went up for many Australians during the COVID-19 pandemic. Here are some of the highlights from our recent citizen survey.

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Government trust
Report

Keeping up government’s end of the trust bargain

Diane Rutter 04 Feb 2021 8 minutes

Trust in governments skyrocketed amid the uncertainty brought by Australia’s 2020 bushfires and the ongoing COVID-19 pandemic. Keeping it high requires governments to focus on the attributes citizens value most.

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dark patterns
Article

The button did what?! Identifying misleading patterns in UX design

04 Aug 2020 10 minutes

Trickery and misdirection may result in more downloads and products in baskets, but ultimately, the use of dark patterns in designing a user experience will harm your bottom line. Here’s how they work and why you should avoid them.

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101: The who, what, where, when and why of COVID-19 contact tracing apps
Article

101: The who, what, where, when and why of COVID-19 contact tracing apps

05 May 2020 10 minutes

Around the world, governments and technology companies are exploring the use of COVID-19 contact tracing apps. But what are they and how do they work? Digital Pulse has the 101.

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Need more designers? You need a design system
Article

Need more designers? You need a design system

Christopher Ong Bill Bovopoulos 17 Jul 2019 9 minutes

In a perfect world, designers create beautiful experiences that differentiate your brand. In reality, they’re churning out dropdown menus and designing yet another web page. Here’s how to unleash their potential.

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Employees are key to transformation success
Article

Why employees are essential to digital transformation

Tom Puthiyamadam 20 Feb 2019 8 minutes

When one of the world’s largest hotel chains first tried to digitally transform, its efforts were a failure. Tom Puthiyamadam looks at why frontline staff were the key to bringing their new technology to life.

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Article

Four ways PwC is managing the work app revolution

Orla Broughton 11 Oct 2018 9 minutes

As new platforms and apps become the next must-haves for business productivity, managing a growing number of assets can be a challenge. But there are ways to create efficiencies that can free up the team for higher value work, as Orla Broughton explains.

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Article

The big easy

16 Jan 2018 7 minutes

Making life easier for customers might not be your top priority, but a hassle free experience could mean the difference between a delighted consumer and a disappearing one.

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