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Digital Pulse

in·no·va·tion – A creation resulting from study and/or experimentation. The act of starting something new.

dis·rup·tion – An act of delaying or interrupting continuity. An event that results in displacement or discontinuity. The act of causing disorder.

Digital change is a journey, not a destination.
It requires agility and flexibility to underpin a continually evolving business environment.

Industry Change – The ongoing economic, technological and social development of commercial business and market sectors.

All posts tagged telecommunication

utilities using data to fight disruption

Think gas and electricity are your major assets? Wrong. It’s data.

Whether they know it or not, utilities companies are in the data business, writes Mark Coughlin. The sooner they leverage new opportunities and technologies, the better they can avoid disruption.


How the cyber security boom is driving growth

A growing awareness of online threats has seen businesses invest in their cyber capabilities to turn present-day risks into future opportunities.

Re-imagination of digital consulting

Editorial: The re-imagination of digital consulting

In light of being named a leader in Digital Transformation Consulting by the IDC Marketscape, John Riccio reflects on the evolution of our services as we move into a new phase of business through the launch of our Digital Services accelerator, The Experience Centre.

Contact centre

Connecting the call centre: Five approaches to reduce call volume

When it comes to cost-cutting, businesses often look to their contact centre first. But what drives high call volume and how can this be reduced, while still offering a great customer experience?

UX Masterclass

UX Masterclass is coming to Sydney on 19 March 2015

The UX Masterclass conference is being hosted by PwC Australia on 19 March, led by PwC’s Digital Change and the UX Alliance, 26 of the world’s leading user experience and design firms.

Mobile technology a winner for Facebook

Mobile technology a winner for Facebook

As Apple and Facebook announce profit surges thanks to mobile technology, Australian businesses reveal that the mobile market is one of their key digital priorities.


Open Innovation pilot finds inventive answers to big-ticket problems

A partnership between PwC and UWS, the Western Sydney Open Innovation Pilot unearthed a wave of trailblazers who use left-field thinking to spark change.


Infographic: The importance of social strategy

If businesses are hoping to survive in the digital era, they must consider their social strategy not just one, cornered off part of a plan, but one involving the entire business


How can we tangibly measure innovation?

Small and medium businesses need to increase the amount of innovation in their businesses – but how can they actually measure whether what they do works?


Eight trends driving digital innovation: Rising sophistication of digitisation

In the first of this eight-part series, John Riccio discusses how the speed and sophistication of digitisation is driving digital innovation.