As we enter an era where workers need adaptable skillsets, Generations X, Y and Z may require distinct approaches when it comes to nurturing agility.Read more
When it comes to customer experience, messaging apps, AI and voice assistants are capitalising on the art of a good conversation. Brands that get this communication right will reap the rewards of the intelligent experience economy.
It’s time to evolve beyond digitising customer interactions from just a sales and service perspective. Digitising the product itself can put you ahead of traditional rivals. Monty Hamilton looks at the next step for transformation.Read more
Based on Strategy&’s experience of working with global organisations, we’ve formulated a ten-step guide to help you build stronger links between business strategy and execution.Read more