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Digital Pulse

in·no·va·tion – A creation resulting from study and/or experimentation. The act of starting something new.

dis·rup·tion – An act of delaying or interrupting continuity. An event that results in displacement or discontinuity. The act of causing disorder.

Digital change is a journey, not a destination.
It requires agility and flexibility to underpin a continually evolving business environment.

Industry Change – The ongoing economic, technological and social development of commercial business and market sectors.

All posts tagged retail and consumer

Amazon Go strategy

Is Amazon Go shutting down the checkout for good?

This month, Amazon announced it’s opening a physical store that doesn’t have any payment tills. Richard Blundell explores the strategy and tech behind this radical new concept for retail.

subscription economy

Infographic: Unboxing the subscription economy

Powered by new digital technologies, the subscription economy has changed the face of online shopping. How are consumers responding to these curated services and experiences?

Black Friday

Infographic: Mobile commerce reshapes retail sales

As Black Friday sales go global, mobile commerce continues to change the way consumers browse and shop. What can retailers learn in the lead up to Christmas?

customer journey

Why the customer journey will only take you so far

The concepts of customer experience and customer journey differ. What do they deliver and which strategy should businesses favour?

customer research

Infographic: The importance of customer data

From the development of data analytics to plotting the ascent of the customer experience, the market research industry has grown rapidly in recent years. This infographic traces the sector’s rise.

loyalty scheme

It’s time we reimagined customer loyalty

Their name suggests otherwise, but loyalty schemes might not actually foster allegiance to your brand. Philip Otley explains how to approach the next level of rewards programs.

subscription economy

Why buy when you can rent? Signing up to the subscription economy

A new generation of customer prizes access over ownership – paving the way for subscription business models in everything from meals and motors to mobile apps.

customer experience guide

A glossary of great customer experiences

Organisations are under increasing pressure to provide a superior service to their customers. Connected, branded or personalised – Nafisa Faruq pens a complete guide to the customer experience.

hotel technology trends

Infographic: Checking in to the digital hotel

From online reviews to self check-in, technology is changing the way people discover, stay at, and give feedback to hotels. Here’s how digital could make its mark on your next getaway.

mobile experience

Infographic: The mandatory mobile experience

As smartphones reach peak saturation levels, the mobile experience is more important than ever. Here are five statistics on marketing for mobile devices.