employee experience
The unexpected formula for great customer experience
It’s been proven that a good experience leads customers to spend more, but perhaps counter-intuitively, in order to enable that, companies should spend more on their employees. It’s time for business to get smarter.
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Four ways PwC is managing the work app revolution
As new platforms and apps become the next must-haves for business productivity, managing a growing number of assets can be a challenge. But there are ways to create efficiencies that can free up the team for higher value work, as Orla Broughton explains.
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Breaking the curiosity silo for success
With technological change increasing, employees need to be adaptable and multi-skilled in order for organisations to succeed. Sparking their desire for learning will lead to curiosity and better business solutions.
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How to create team harmony at the tap of an app
Collaborations can be tricky. PwC’s Pulse tool delivers real time insights into a team’s health, so members can act quickly to optimise a project’s outcomes as well as benefit the individuals working within.
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Infographic: Stretching into a flexible workplace
Trusting employees to work from home can result in happier and more productive staff. Digital Pulse writer Dr Amy Gibbs shares her thoughts on how PwC’s flexible ways of working have led to both.
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Intelligent Digital: Three letters for transformational success
The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.
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Employee onboarding: First impressions do count
Optimising the employee experience begins before they even start their first day, and a successful onboarding process can improve a company’s performance, culture and bottom line.
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2018: Digital predictions in the year of fragility
This year, optimism and caution are the lenses through which businesses will navigate digital change. The PwC Digital Services team give their predictions of the biggest trends in technology in 2018.
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Love your staff or lose your customers
Empowering customer-facing staff with technology and new practices is the key to delivering your brand strategy and preventing negative experiences that go viral.
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