Posts tagged in

employee experience

The unexpected formula for customer experience success
Article

The unexpected formula for great customer experience

David Clarke 18 Oct 2018 7 minutes

It’s been proven that a good experience leads customers to spend more, but perhaps counter-intuitively, in order to enable that, companies should spend more on their employees. It’s time for business to get smarter.

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Article

Four ways PwC is managing the work app revolution

Orla Broughton 11 Oct 2018 9 minutes

As new platforms and apps become the next must-haves for business productivity, managing a growing number of assets can be a challenge. But there are ways to create efficiencies that can free up the team for higher value work, as Orla Broughton explains.

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Digital Pulse Curiosity Silos
Article

Breaking the curiosity silo for success

Tom Puthiyamadam 11 Sep 2018 8 minutes

With technological change increasing, employees need to be adaptable and multi-skilled in order for organisations to succeed. Sparking their desire for learning will lead to curiosity and better business solutions.

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Digital Pulse: How to create team harmony at the tap of an app
Article

How to create team harmony at the tap of an app

Justin Homer Jane Cronin 30 Apr 2018 8 minutes

Collaborations can be tricky. PwC’s Pulse tool delivers real time insights into a team’s health, so members can act quickly to optimise a project’s outcomes as well as benefit the individuals working within.

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Infographic: Stretching into a flexible workplace
Infographic

Infographic: Stretching into a flexible workplace

Amy Gibbs 26 Apr 2018 3 minutes

Trusting employees to work from home can result in happier and more productive staff. Digital Pulse writer Dr Amy Gibbs shares her thoughts on how PwC’s flexible ways of working have led to both.

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Article

Intelligent Digital: Three letters for transformational success

John Riccio 09 Apr 2018 9 minutes

The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.

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Article

Employee onboarding: First impressions do count

Leigh Malcolmson 20 Feb 2018 9 minutes

Optimising the employee experience begins before they even start their first day, and a successful onboarding process can improve a company’s performance, culture and bottom line.

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Article

2018: Digital predictions in the year of fragility

John Riccio 30 Jan 2018 13 minutes

This year, optimism and caution are the lenses through which businesses will navigate digital change. The PwC Digital Services team give their predictions of the biggest trends in technology in 2018.

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Article

Love your staff or lose your customers

Richard Blundell 11 Dec 2017 7 minutes

Empowering customer-facing staff with technology and new practices is the key to delivering your brand strategy and preventing negative experiences that go viral.

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