Posts tagged in

digital transformation

Chipotle loyalty program
Case Study

How Chipotle created a recipe for enhanced customer loyalty

Jon Glick 22 Jan 2020 8 minutes

To gain a greater understanding of its customers’ needs, Chipotle worked with PwC to develop an enhanced loyalty program that included digital and mobile tech along with its app. The goal? To create an extraordinary customer experience and brand loyalty

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2020 predictions
Article

Unlocking next level: Predicting the trends of 2020

John Riccio 21 Jan 2020 10 minutes

As the new decade begins, technologies that were once emerging are now mainstream and transformation strategies are getting tired. Here’s a look at the trends PwC leaders believe are the ‘ones to watch’ in 2020.

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Article

How to transform your workforce in ten steps

Deniz Caglar Carrie Duarte 22 Oct 2019 12 minutes

Does your business have the workforce it needs to meet the demands of the future? For many it doesn’t, and hiring isn’t the answer. So how do you transform the people you have into the people you need?

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How IT simplification can improve business growth
Article

The simple life: Reducing IT complexity for business growth

Andrew Sewell Chanchal Puthussery 10 Oct 2019 7 minutes

Cutting out the clutter when it comes to legacy tech is essential to minimise risk and enable technology to meet organisational needs. Done strategically, IT simplification will lead to a business that can nimbly navigate opportunities for innovation and growth while reducing costs and boosting productivity.

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Five ways governments can humanise their technology
Article

Five ways government services can humanise their technology

Many governments are turning to digital solutions to improve service delivery. But this can be daunting for their most vulnerable clients. It requires a human approach, backed by data and analytics.

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healthcare future wp
Article

A proactive approach to building the healthcare workforce of the future

Dr Ben Hamer Caitlin Guilfoyle 25 Sep 2019 8 minutes

The healthcare industry is undergoing rapid change, enabled by technological advances such as AI. The workforce is at the heart of this transformation, and preparing them to thrive will require a bold strategy

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The four questions that will determine your company’s future
Article

The four questions that will determine your company’s future

Tom Puthiyamadam 11 Sep 2019 8 minutes

The questions a business asks around its need for transformation are as critical as the change itself. Framing the problem with the right lines of enquiry will lead to success, says PwC’s Tom Puthiyamadam.

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Having a moment: Why digital disruption is ongoing and in your hands
Editorial

Having a moment: Why disruption is ongoing and in your hands

Tom Puthiyamadam 07 Aug 2019 7 minutes

Digital disruption is not just the moment when analogue goes digital. An ongoing change, it will continue to transform industries and only those who recognise the opportunity to invest in it, not simply keep up with competitors, will survive.

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The five core must haves for transformation success
Article

The five core must-haves for transformation success

Berry Driessen 06 Aug 2019 7 minutes

In a follow up piece to his look at the reasons behind transformation failure, PwC’s Berry Driessen examines the five factors that will help ensure company change is a resounding success.

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