All posts tagged digital transformation
Digital transformation? Don’t forget your product.
It’s time to evolve beyond digitising customer interactions from just a sales and service perspective. Digitising the product itself can put you ahead of traditional rivals. Monty Hamilton looks at the next step for transformation.
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The frozen obstacle that can hold up your transformation
A crucial part of digital transformation is the changing of mindsets, which requires the vision to be clearly communicated. Nick Spooner discusses the ‘frozen middle’, a secret saboteur of change agendas.
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Infographic: Digital defines the student experience
From laptop ownership to online learning, technology is playing an increasingly important part in university education. This infographic reveals the relationship between students and their digital devices.
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The BXT approach: Widening perspectives on digital transformation
Why do a large number of digital transformations continue to fail? John Riccio makes the case for an integrated approach that balances business operations, technology offerings and customer experience design.
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Connecting the dots: How big companies can unify customer experiences
Large organisations with multiple service offerings should unify the customer experience across their entire portfolio, writes Nick Spooner. After all, many of these customers could be the same people.
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The jobs that robots could build for us
Debate around robotic process automation has often focused on how it threatens existing human jobs. That’s the wrong approach, says Brandon Stafford. RPA might actually bring services back onshore, unlocking a new age of customer service excellence.
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How to find the right CDO for your business
The chief digital officer is a role with little precedent and a nebulous remit. PwC’s own CDO, John Riccio, looks at the skills and characteristics needed to drive transformation.
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Uncovered: Robotic process automation
By automating previously repetitive software tasks, RPA presents a great leap forward. But with these robots moving into the white collar worlds of administration, IT and customer service, is there a risk they will take all our jobs?
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Making your business fit for the future means cutting ties with the past
How do you transform the working habits of over 6,000 people? As Chief Digital Officer, John Riccio did just that when he moved PwC Australia’s collaboration tools to the cloud. Here, he shares his experience of implementing large-scale digital transformation.
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Infographic: The interstellar paper trail of digitisation
Digital technology has unlocked a new era of global innovation. But just how much space and paper does digitisation save? This infographic has the answer.
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Report: Connected Banking
Report: Big Decisions 2016
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