All posts tagged digital transformation
What do students today need for the jobs of tomorrow?
Professional job prospects for university students are declining. Why are graduates struggling to find work, and what can be done about it? Berry Driessen examines the shifting relationship between education and employment.
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Thawing the resistance to digital transformation
The frozen middle of a business can put a stop to innovation and transformation. Thawing out politics, behaviours and mindsets isn’t always easy, but it can be achieved with a strategic approach.
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Creating inclusive societies with digital technology
How can governments harness technology to build more inclusive societies and economies? That was the discussion at a gathering of global policymakers and industry leaders. Gulandam Khan reports from the OECD Forum in Paris.
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Digital transformation? Don’t forget your product.
It’s time to evolve beyond digitising customer interactions from just a sales and service perspective. Digitising the product itself can put you ahead of traditional rivals. Monty Hamilton looks at the next step for transformation.
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The frozen obstacle that can hold up your transformation
A crucial part of digital transformation is the changing of mindsets, which requires the vision to be clearly communicated. Nick Spooner discusses the ‘frozen middle’, a secret saboteur of change agendas.
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Infographic: Digital defines the student experience
From laptop ownership to online learning, technology is playing an increasingly important part in university education. This infographic reveals the relationship between students and their digital devices.
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The BXT approach: Widening perspectives on digital transformation
Why do a large number of digital transformations continue to fail? John Riccio makes the case for an integrated approach that balances business operations, technology offerings and customer experience design.
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Connecting the dots: How big companies can unify customer experiences
Large organisations with multiple service offerings should unify the customer experience across their entire portfolio, writes Nick Spooner. After all, many of these customers could be the same people.
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The jobs that robots could build for us
Debate around robotic process automation has often focused on how it threatens existing human jobs. That’s the wrong approach, says Brandon Stafford. RPA might actually bring services back onshore, unlocking a new age of customer service excellence.
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How to find the right CDO for your business
The chief digital officer is a role with little precedent and a nebulous remit. PwC’s own CDO, John Riccio, looks at the skills and characteristics needed to drive transformation.
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Report: Connected Banking
Report: Big Decisions 2016
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