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Digital Pulse

in·no·va·tion – A creation resulting from study and/or experimentation. The act of starting something new.

dis·rup·tion – An act of delaying or interrupting continuity. An event that results in displacement or discontinuity. The act of causing disorder.

Digital change is a journey, not a destination.
It requires agility and flexibility to underpin a continually evolving business environment.

Industry Change – The ongoing economic, technological and social development of commercial business and market sectors.

All posts tagged digital transformation

Digital transformation? Don’t forget your product.

It’s time to evolve beyond digitising customer interactions from just a sales and service perspective. Digitising the product itself can put you ahead of traditional rivals. Monty Hamilton looks at the next step for transformation.

digital transformation

The frozen obstacle that can hold up your transformation

A crucial part of digital transformation is the changing of mindsets, which requires the vision to be clearly communicated. Nick Spooner discusses the ‘frozen middle’, a secret saboteur of change agendas.

education technology

Infographic: Digital defines the student experience

From laptop ownership to online learning, technology is playing an increasingly important part in university education. This infographic reveals the relationship between students and their digital devices.

bxt digital transformation

The BXT approach: Widening perspectives on digital transformation

Why do a large number of digital transformations continue to fail? John Riccio makes the case for an integrated approach that balances business operations, technology offerings and customer experience design.

customer experience

Connecting the dots: How big companies can unify customer experiences

Large organisations with multiple service offerings should unify the customer experience across their entire portfolio, writes Nick Spooner. After all, many of these customers could be the same people.

rpa jobs

The jobs that robots could build for us

Debate around robotic process automation has often focused on how it threatens existing human jobs. That’s the wrong approach, says Brandon Stafford. RPA might actually bring services back onshore, unlocking a new age of customer service excellence.

Hire a CDO

How to find the right CDO for your business

The chief digital officer is a role with little precedent and a nebulous remit. PwC’s own CDO, John Riccio, looks at the skills and characteristics needed to drive transformation.

robotic process automation uncovered

Uncovered: Robotic process automation

By automating previously repetitive software tasks, RPA presents a great leap forward. But with these robots moving into the white collar worlds of administration, IT and customer service, is there a risk they will take all our jobs?

large-scale digital transformation means cutting ties

Making your business fit for the future means cutting ties with the past

How do you transform the working habits of over 6,000 people? As Chief Digital Officer, John Riccio did just that when he moved PwC Australia’s collaboration tools to the cloud. Here, he shares his experience of implementing large-scale digital transformation.

digitisation infographic

Infographic: The interstellar paper trail of digitisation

Digital technology has unlocked a new era of global innovation. But just how much space and paper does digitisation save? This infographic has the answer.