All posts tagged digital transformation
Using science fiction to explore business innovation
To compete, businesses understand they need to innovate, embrace digital disruption and transform offerings. Knowing how to begin that journey is tricky. Science fiction provides an accessible starting point.
Read More...
What do students today need for the jobs of tomorrow?
Professional job prospects for university students are declining. Why are graduates struggling to find work, and what can be done about it? Berry Driessen examines the shifting relationship between education and employment.
Read More...
Thawing the resistance to digital transformation
The frozen middle of a business can put a stop to innovation and transformation. Thawing out politics, behaviours and mindsets isn’t always easy, but it can be achieved with a strategic approach.
Read More...
Creating inclusive societies with digital technology
How can governments harness technology to build more inclusive societies and economies? That was the discussion at a gathering of global policymakers and industry leaders. Gulandam Khan reports from the OECD Forum in Paris.
Read More...
Digital transformation? Don’t forget your product.
It’s time to evolve beyond digitising customer interactions from just a sales and service perspective. Digitising the product itself can put you ahead of traditional rivals. Monty Hamilton looks at the next step for transformation.
Read More...
The frozen obstacle that can hold up your transformation
A crucial part of digital transformation is the changing of mindsets, which requires the vision to be clearly communicated. Nick Spooner discusses the ‘frozen middle’, a secret saboteur of change agendas.
Read More...
Infographic: Digital defines the student experience
From laptop ownership to online learning, technology is playing an increasingly important part in university education. This infographic reveals the relationship between students and their digital devices.
Read More...
The BXT approach: Widening perspectives on digital transformation
Why do a large number of digital transformations continue to fail? John Riccio makes the case for an integrated approach that balances business operations, technology offerings and customer experience design.
Read More...
Connecting the dots: How big companies can unify customer experiences
Large organisations with multiple service offerings should unify the customer experience across their entire portfolio, writes Nick Spooner. After all, many of these customers could be the same people.
Read More...
The jobs that robots could build for us
Debate around robotic process automation has often focused on how it threatens existing human jobs. That’s the wrong approach, says Brandon Stafford. RPA might actually bring services back onshore, unlocking a new age of customer service excellence.
Read More...Subscribe to our weekly email
Connect with us
Drop us an email, subscribe to our RSS feed or keep in touch through Twitter
Report: Connected Banking
Report: Big Decisions 2016
Feature
