feature image

Digital Pulse

in·no·va·tion – A creation resulting from study and/or experimentation. The act of starting something new.

dis·rup·tion – An act of delaying or interrupting continuity. An event that results in displacement or discontinuity. The act of causing disorder.

Digital change is a journey, not a destination.
It requires agility and flexibility to underpin a continually evolving business environment.

Industry Change – The ongoing economic, technological and social development of commercial business and market sectors.

All posts tagged digital transformation

What do students today need for the jobs of tomorrow?

What do students today need for the jobs of tomorrow?

Professional job prospects for university students are declining. Why are graduates struggling to find work, and what can be done about it? Berry Driessen examines the shifting relationship between education and employment.

Read More...
Thawing the resistance to digital transformation

Thawing the resistance to digital transformation

The frozen middle of a business can put a stop to innovation and transformation. Thawing out politics, behaviours and mindsets isn’t always easy, but it can be achieved with a strategic approach.

Read More...
Creating inclusive societies with digital technology

Creating inclusive societies with digital technology

How can governments harness technology to build more inclusive societies and economies? That was the discussion at a gathering of global policymakers and industry leaders. Gulandam Khan reports from the OECD Forum in Paris.

Read More...

Digital transformation? Don’t forget your product.

It’s time to evolve beyond digitising customer interactions from just a sales and service perspective. Digitising the product itself can put you ahead of traditional rivals. Monty Hamilton looks at the next step for transformation.

Read More...
digital transformation

The frozen obstacle that can hold up your transformation

A crucial part of digital transformation is the changing of mindsets, which requires the vision to be clearly communicated. Nick Spooner discusses the ‘frozen middle’, a secret saboteur of change agendas.

Read More...
education technology

Infographic: Digital defines the student experience

From laptop ownership to online learning, technology is playing an increasingly important part in university education. This infographic reveals the relationship between students and their digital devices.

Read More...
bxt digital transformation

The BXT approach: Widening perspectives on digital transformation

Why do a large number of digital transformations continue to fail? John Riccio makes the case for an integrated approach that balances business operations, technology offerings and customer experience design.

Read More...
customer experience

Connecting the dots: How big companies can unify customer experiences

Large organisations with multiple service offerings should unify the customer experience across their entire portfolio, writes Nick Spooner. After all, many of these customers could be the same people.

Read More...
rpa jobs

The jobs that robots could build for us

Debate around robotic process automation has often focused on how it threatens existing human jobs. That’s the wrong approach, says Brandon Stafford. RPA might actually bring services back onshore, unlocking a new age of customer service excellence.

Read More...
Hire a CDO

How to find the right CDO for your business

The chief digital officer is a role with little precedent and a nebulous remit. PwC’s own CDO, John Riccio, looks at the skills and characteristics needed to drive transformation.

Read More...