data
Infographic: The accidental data threat from within
Data breaches aren’t all created equal. While business is getting accustomed to being hyper-vigilant in order to anticipate and thwart outside threats, they may be missing the threats from within that can also result in significant costs to the business.
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Infographic: The evolution of retail
Experience is increasingly important when it comes to brands navigating a retail world where digital is on the rise. Being able to court the right audience and give them an encounter to remember is key to a smart evolution.
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The data doctor is in (and more qualified than you think)
When it comes to health, the term ‘big data’ takes on an entirely new meaning. Not just big, healthcare information is massive in terms of its size and implication.
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Video: Gaining a competitive edge through data
The key to making data analytics really work for business lies in getting the process right first, as PwC’s chief data scientist Matt Kuperholz explains as part of PwC’s Board of the Future initiative.
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Genealogy giants: Lessons from the quiet digital disruptors
Genealogy is an unlikely hero when it comes to who does digital transformation well. Yet with its mass digitisation projects, petabytes of data, smart use of emergent tech and pivots into consumer DNA testing, it has a green thumb when it comes to setting down digital roots.
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This phone call will be recorded (and then probably forgotten)
Companies are storing increasingly large amounts of audio data from call centre conversations, but are they tapping into its value? Speech analytics is getting easier, and provides more insight than businesses might realise.
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The art of improving CX with digital distraction
Airports face a difficult task creating a seamless customer experience amid financial and regulatory constraints. Digital is helping to improve passenger flows, but can also be used to help distract customers from the necessary inconveniences of air travel.
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Opening up to new ways of banking
Banks are facing upheaval in the way they compete with the introduction of Open Banking. Rather than a catastrophe, it’s an opportunity for financial institutions to embrace new products, services and business.
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Infographic: The changing role of the data minder
Does your business have a Chief Data Officer? They’re on the rise, and companies who want to stay ahead need to play the data game well.
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