customer experience
Retail remedies for customer confidence through COVID-19
Retail success depends on winning business, growing sales and deepening customer loyalty. But in a pandemic, does this formula still hold up?
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Reimagining healthcare: Telemedicine initiatives for COVID-19
Changing consumer attitudes and the necessity to ‘flatten the curve’ are ushering in a new era of telemedicine. A range of initiatives could help reduce surge capacity on healthcare systems and reimagine how healthcare is delivered in the future.
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The human experience: Connecting with customers during a pandemic
Brand relationships have been strained by the loss of face-to-face business, but they can still be strengthened. Maintaining a human touch, with empathy and authenticity, will ensure good customer experience in a virtual world.
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How businesses are reinventing themselves in the time of COVID-19
COVID-19 is disrupting business in unprecedented ways. But companies are showing their ability to adapt and innovate to the changes with ingenuity, at a blistering pace.
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In the battle of the streaming providers, consumers are the ultimate victors
In today’s competitive market, the survival of video streaming companies depends on the quality and staying power of their content, as well as a superior user experience that helps viewers easily discover content, a PwC survey reveals.
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Six mistakes to avoid when putting the citizen in the centre
Government agencies should put citizens first when it comes to digital transformation. Here are six things to avoid when doing so to shore up success.
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Survival of the fittest: The new approach to professional services
For professional services businesses, the ability to please clients has become more straightforward than ever: make it work, do it quickly. But underlying this deceptively simple mantra is a problem solving methodology that must evolve.
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How Chipotle created a recipe for enhanced customer loyalty
To gain a greater understanding of its customers’ needs, Chipotle worked with PwC to develop an enhanced loyalty program that included digital and mobile tech along with its app. The goal? To create an extraordinary customer experience and brand loyalty
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Unlocking next level: Predicting the trends of 2020
As the new decade begins, technologies that were once emerging are now mainstream and transformation strategies are getting tired. Here’s a look at the trends PwC leaders believe are the ‘ones to watch’ in 2020.
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