Posts tagged in

customer experience

Digital Pulse: Five tech trends set to disrupt the next five years
Article

Five tech trends set to disrupt the next five years

Monty Hamilton 18 Sep 2018 8 minutes

Which technology do you think will have the most impact in the next three to five years? A panel of experts weighs in on emerging tech trends and the results may surprise you.

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Infographics: The evolution of retail
Infographic

Infographic: The evolution of retail

30 Aug 2018 2 minutes

Experience is increasingly important when it comes to brands navigating a retail world where digital is on the rise. Being able to court the right audience and give them an encounter to remember is key to a smart evolution.

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Video

Video: Why financial services institutions should look to China

Julie Coates Monty Hamilton 09 Aug 2018 2 minutes

It’s no secret that the financial industry is facing disruption and pressure from many angles. But that doesn’t mean they can’t or shouldn’t reinvent themselves, and look to what’s happening in places like China to anticipate the future.

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Digital Pulse call centre data
Article

This phone call will be recorded (and then probably forgotten)

Phil Bolton 23 Jul 2018 10 minutes

Companies are storing increasingly large amounts of audio data from call centre conversations, but are they tapping into its value? Speech analytics is getting easier, and provides more insight than businesses might realise.

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Digital Pulse: The art of improving CX with digital distraction
Article

The art of improving CX with digital distraction

Michael Ng 17 Jul 2018 10 minutes

Airports face a difficult task creating a seamless customer experience amid financial and regulatory constraints. Digital is helping to improve passenger flows, but can also be used to help distract customers from the necessary inconveniences of air travel.

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Article

Opening up to new ways of banking

Kate Bennett Eriksson 03 Jul 2018 9 minutes

Banks are facing upheaval in the way they compete with the introduction of Open Banking. Rather than a catastrophe, it’s an opportunity for financial institutions to embrace new products, services and business.

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Report: Entertainment & Media Outlook 2018-2022
Report

Report: Entertainment & Media Outlook 2018-2022

26 Jun 2018 8 minutes

The forecast for entertainment and media industry in the next five years is mixed but digital mediums are set to continue to lead the growth. For all, trust will be the key differentiator to finding and keeping audiences.

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Digital Pulse: Time to #growup: How mature a social media function can change your entire business
Article

Time to #GrowUp: How a mature social media function can change your entire business

Amy Gibbs Will Feutrill 25 Jun 2018 10 minutes

Social media is a relatively immature medium, but its corporate function doesn’t have to be. In fact, implementing it well can lead to extra revenue, cost-savings, business efficiencies, brand relevance and a competitive edge. Yet very few businesses do.

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Intelligent Digital: The upside of cyber attack readiness
Article

Intelligent Digital: The upside of cyber attack readiness

Steve Ingram 18 Jun 2018 10 minutes

Everyone is sick of hearing about cyber attacks. How many there are, how bad they are, how prepared business needs to be. Here’s the positive side of cyber prep that you won’t read in the headlines.

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