customer experience
The great tech escape: Consumers turn to digital devices to ease pandemic isolation
Adopting a digital lifestyle, consumers turned to their devices to get them through the COVID-19 pandemic. According to a PwC survey, they’re unlikely to give them up anytime soon.
Read more
Bridging the expectation divide with a digital-first approach
A great online customer experience sounds like a no-brainer, but if the behind-the-scenes capabilities don’t match up, the divide between expectation and reality could drive customers away. It’s time to drop the digital veneer and become truly digital-first.
Read more
Essential business shifts to survive and thrive amid COVID-19
With the meaning of ‘essential’ being reevaluated amid COVID-19 it’s time for business to do some reassessment of their own. Investing in digital and acting on necessary operational shifts will place companies in good stead to thrive in a challenging environment.
Read more
How to redefine employee experience for the post-pandemic world
Given COVID-19’s effect on economic conditions and customer behaviours, companies need to focus on ensuring their employee experience helps set their workforce up for the challenges ahead.
Read more
Being brave: Customer behaviour, consumption and expectations and COVID-19
As humanity strives toward establishing the next normal after COVID-19, businesses should be attuned to the opportunities inherent in changing consumer behaviours.
Read more
Catalysing change: COVID-19 and the B2B experience
During COVID-19 the human-side of business takes on new meaning. Elevating B2B experiences during a time of heightened vulnerability will help create memorable experiences and a brand loyalty that will transcend the pandemic.
Read more
PwC Global Consumer Insights Survey: Reinventing your company’s digital future
PwC’s Global Consumer Insights Survey this year examines what urban customers wanted before and after the COVID-19 outbreak. What it found is that ‘digital’ is high on the agenda.
Read more
Retail remedies for customer confidence through COVID-19
Retail success depends on winning business, growing sales and deepening customer loyalty. But in a pandemic, does this formula still hold up?
Read more
Reimagining healthcare: Telemedicine initiatives for COVID-19
Changing consumer attitudes and the necessity to ‘flatten the curve’ are ushering in a new era of telemedicine. A range of initiatives could help reduce surge capacity on healthcare systems and reimagine how healthcare is delivered in the future.
Read more