customer experience
Three simple steps to becoming a successful ecosystem player
Forget self-sufficiency: it’s time for companies to play nicely with others. As the nature of competition changes and differentiating becomes difficult, digital business ecosystems emerge to redefine what’s possible.
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Retailers ring up value with the Internet of Things
Is your retail strategy fully connected? Consumers expect the latest technology when it comes to shopping, and now it’s time for retailers to deliver. The Internet of Things is ready for connection.
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A compass for growth: Navigating your company into the digital future
Organisations know they need to change to compete, but feel overwhelmed at the task. Using a compass model, PwC’s Kate Eriksson shows the relatively small, nimble steps companies can take that can lead to the profound change they seek.
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Why 4IR is a love it or loathe it proposition
With 7 billion connected devices in use, the world is now fully enmeshed in the Fourth Industrial Revolution. While offering significant benefits to business, 4IR is causing consumers and employees to worry about their privacy and jobs.
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The three trends defining the governments of the future
The holy grail for the public service is found in Government 5.0, which takes a whole-of-life approach to designing services that truly fulfil citizens’ needs. Here are three trends the QUT Chair in Digital Economy says are helping define the governments of the future.
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Lights, camera, action: How Hollywood and Silicon Valley can conquer content
Media companies want to tell compelling stories that will grab our attention in movie theaters, living rooms, and online. To achieve this, Hollywood is partnering with Silicon Valley, creating a powerful combination of creativity and technology.
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Working together: BizDevOps for competitive advantage
If your business keeps getting beaten to market, your customers don’t seem to take to your products or morale is low in the tech team, it might be time to ask one question. Do you BizDevOps?
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The simple life: Reducing IT complexity for business growth
Cutting out the clutter when it comes to legacy tech is essential to minimise risk and enable technology to meet organisational needs. Done strategically, IT simplification will lead to a business that can nimbly navigate opportunities for innovation and growth while reducing costs and boosting productivity.
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Five ways government services can humanise their technology
Many governments are turning to digital solutions to improve service delivery. But this can be daunting for their most vulnerable clients. It requires a human approach, backed by data and analytics.
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