Posts tagged in

customer experience

digital lifestyle
Article

The great tech escape: Consumers turn to digital devices to ease pandemic isolation

Adopting a digital lifestyle, consumers turned to their devices to get them through the COVID-19 pandemic. According to a PwC survey, they’re unlikely to give them up anytime soon.

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Article

Bridging the expectation divide with a digital-first approach

Matthew Benwell 22 Sep 2020 10 minutes

A great online customer experience sounds like a no-brainer, but if the behind-the-scenes capabilities don’t match up, the divide between expectation and reality could drive customers away. It’s time to drop the digital veneer and become truly digital-first.

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Essential business
Article

Essential business shifts to survive and thrive amid COVID-19

David Clarke 01 Sep 2020 10 minutes

With the meaning of ‘essential’ being reevaluated amid COVID-19 it’s time for business to do some reassessment of their own. Investing in digital and acting on necessary operational shifts will place companies in good stead to thrive in a challenging environment.

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EX new normal
Article

How to redefine employee experience for the post-pandemic world

Bhushan Sethi Jean-François Marti 19 Aug 2020 12 minutes

Given COVID-19’s effect on economic conditions and customer behaviours, companies need to focus on ensuring their employee experience helps set their workforce up for the challenges ahead.

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customer behaviour
Article

Being brave: Customer behaviour, consumption and expectations and COVID-19

As humanity strives toward establishing the next normal after COVID-19, businesses should be attuned to the opportunities inherent in changing consumer behaviours.

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Article

Catalysing change: COVID-19 and the B2B experience

Tom Adams Ryan Hart 30 Jul 2020 7 minutes

During COVID-19 the human-side of business takes on new meaning. Elevating B2B experiences during a time of heightened vulnerability will help create memorable experiences and a brand loyalty that will transcend the pandemic.

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Global Consumer Insights Survey
Report

PwC Global Consumer Insights Survey: Reinventing your company’s digital future

Donna Watt 15 Jul 2020 10 minutes

PwC’s Global Consumer Insights Survey this year examines what urban customers wanted before and after the COVID-19 outbreak. What it found is that ‘digital’ is high on the agenda.

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retail trust
Article

Retail remedies for customer confidence through COVID-19

Matt Egol Derek Townsend 16 Jun 2020 4 minutes

Retail success depends on winning business, growing sales and deepening customer loyalty. But in a pandemic, does this formula still hold up?

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Telehealth opportunities during the COVID-19 pandemic
Article

Reimagining healthcare: Telemedicine initiatives for COVID-19

Damien Angus Maureen Connolly 29 Apr 2020 10 minutes

Changing consumer attitudes and the necessity to ‘flatten the curve’ are ushering in a new era of telemedicine. A range of initiatives could help reduce surge capacity on healthcare systems and reimagine how healthcare is delivered in the future.

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