Posts tagged in

customer experience

Article

Open Banking and the currency of consumer trust

Kate Bennett Eriksson 05 Jun 2018 8 minutes

With the announcement of the Customer Data Right, Open Banking in Australia is on its way. But what is it, and how can banks prepare? We look at the challenges and opportunities in opening up.

Read more
Digital Pulse: Opening up in the age of transparency
Article

Opening up in the age of transparency

Adnan Jaswal 04 Jun 2018 8 minutes

As society moves towards openness, traditional business models will increasingly become inefficient and untenable. From open data to open banking, companies need to open their minds to new ways of retaining a competitive edge.

Read more
Digital Pulse - New Zealand perspective: Creating a winning customer experience with intelligent digital
Article

Creating a winning customer experience with intelligent digital

Kris Nygren 29 May 2018 6 minutes

New Zealand customers now expect a seamless customer experience that global players are renowned for, so how can local businesses compete? PwC partner Kris Nygren explores some opportunities for those ready to take the plunge.

Read more
Editorial

Budget 2018: Data power to the people

John Riccio 09 May 2018 4 minutes

The Australian Government’s Federal Budget for 2018 includes a $45 million package to establish the Consumer Data Right, an entitlement allowing consumers control over their data. For business, this highlights the opportunity to add value to customers in return for their trust.

Read more
Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit
Article

A failing grade: The higher education experience deficit

Berry Driessen David Paroissien 08 May 2018 10 minutes

Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.

Read more
What new laws mean for customer data
Article

What new laws mean for customer data

Steve Ingram 23 Apr 2018 7 minutes

With changing customer expectations and incoming laws, how businesses use consumer data can be tricky. When being on the right side of the T&Cs might not be enough, what can companies do to protect their clients and themselves?

Read more
Infographic

Infographic: 6 things customers wish brands would get right

12 Apr 2018 2 minutes

What customers want and what you think they want are very different things. Our latest survey illuminates six key insights on customer experience that will make you rethink your staff-tech balance.

Read more
Report

Report: Experience is everything

Richard Blundell 27 Mar 2018 9 minutes

Is it technology or humans that helps you win at retail? According to customers, it’s both, but they have specific parts to play when it comes to creating a great customer experience.

Read more
Article

2018: Digital predictions in the year of fragility

John Riccio 30 Jan 2018 13 minutes

This year, optimism and caution are the lenses through which businesses will navigate digital change. The PwC Digital Services team give their predictions of the biggest trends in technology in 2018.

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Consumer Intelligence Series

Experience is Everything

A truly great customer experience is more than just digital. Find out more