customer experience
Open Banking and the currency of consumer trust
With the announcement of the Customer Data Right, Open Banking in Australia is on its way. But what is it, and how can banks prepare? We look at the challenges and opportunities in opening up.
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Opening up in the age of transparency
As society moves towards openness, traditional business models will increasingly become inefficient and untenable. From open data to open banking, companies need to open their minds to new ways of retaining a competitive edge.
Creating a winning customer experience with intelligent digital
New Zealand customers now expect a seamless customer experience that global players are renowned for, so how can local businesses compete? PwC partner Kris Nygren explores some opportunities for those ready to take the plunge.
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Budget 2018: Data power to the people
The Australian Government’s Federal Budget for 2018 includes a $45 million package to establish the Consumer Data Right, an entitlement allowing consumers control over their data. For business, this highlights the opportunity to add value to customers in return for their trust.
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A failing grade: The higher education experience deficit
Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.
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What new laws mean for customer data
With changing customer expectations and incoming laws, how businesses use consumer data can be tricky. When being on the right side of the T&Cs might not be enough, what can companies do to protect their clients and themselves?
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Infographic: 6 things customers wish brands would get right
What customers want and what you think they want are very different things. Our latest survey illuminates six key insights on customer experience that will make you rethink your staff-tech balance.
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Report: Experience is everything
Is it technology or humans that helps you win at retail? According to customers, it’s both, but they have specific parts to play when it comes to creating a great customer experience.
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2018: Digital predictions in the year of fragility
This year, optimism and caution are the lenses through which businesses will navigate digital change. The PwC Digital Services team give their predictions of the biggest trends in technology in 2018.
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