Posts tagged in

customer experience

retail trust
Article

Retail remedies for customer confidence through COVID-19

Matt Egol Derek Townsend 16 Jun 2020 4 minutes

Retail success depends on winning business, growing sales and deepening customer loyalty. But in a pandemic, does this formula still hold up?

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Telehealth opportunities during the COVID-19 pandemic
Article

Reimagining healthcare: Telemedicine initiatives for COVID-19

Damien Angus Maureen Connolly 29 Apr 2020 10 minutes

Changing consumer attitudes and the necessity to ‘flatten the curve’ are ushering in a new era of telemedicine. A range of initiatives could help reduce surge capacity on healthcare systems and reimagine how healthcare is delivered in the future.

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Online customer experience
Article

The human experience: Connecting with customers during a pandemic

Olaf Acker 28 Apr 2020 9 minutes

Brand relationships have been strained by the loss of face-to-face business, but they can still be strengthened. Maintaining a human touch, with empathy and authenticity, will ensure good customer experience in a virtual world.

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COVID-19 business disruption
Article

How businesses are reinventing themselves in the time of COVID-19

Ben Cotter 22 Apr 2020 7 minutes

COVID-19 is disrupting business in unprecedented ways. But companies are showing their ability to adapt and innovate to the changes with ingenuity, at a blistering pace.

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Article

In the battle of the streaming providers, consumers are the ultimate victors

Todd Supplee 03 Mar 2020 7 minutes

In today’s competitive market, the survival of video streaming companies depends on the quality and staying power of their content, as well as a superior user experience that helps viewers easily discover content, a PwC survey reveals.

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government experience
Article

Six mistakes to avoid when putting the citizen in the centre

Sammy Bhatia Eyal Genende 26 Feb 2020 8 minutes

Government agencies should put citizens first when it comes to digital transformation. Here are six things to avoid when doing so to shore up success.

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Problem solving
Article

Survival of the fittest: The new approach to professional services

Tom Puthiyamadam 06 Feb 2020 10 minutes

For professional services businesses, the ability to please clients has become more straightforward than ever: make it work, do it quickly. But underlying this deceptively simple mantra is a problem solving methodology that must evolve.

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Chipotle loyalty program
Case Study

How Chipotle created a recipe for enhanced customer loyalty

Jon Glick 22 Jan 2020 8 minutes

To gain a greater understanding of its customers’ needs, Chipotle worked with PwC to develop an enhanced loyalty program that included digital and mobile tech along with its app. The goal? To create an extraordinary customer experience and brand loyalty

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2020 predictions
Article

Unlocking next level: Predicting the trends of 2020

John Riccio 21 Jan 2020 10 minutes

As the new decade begins, technologies that were once emerging are now mainstream and transformation strategies are getting tired. Here’s a look at the trends PwC leaders believe are the ‘ones to watch’ in 2020.

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