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The secrets to CRM project success

The secrets to CRM success

Michael Diamond 21 Jun 2018 8 minutes

Far too many CRM adoptions fail in spectacular, multimillion-dollar fashion. But they needn’t, and success lies in ensuring you make the right choices about how the platform will scale to support your business growth goals.

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The power of automation: Why cloud is not enough

Robert Nikolouzos 22 May 2018 8 minutes

A successful IT transformation that speeds up the delivery of services from weeks to just hours is possible, but cloud is only part of the solution, PwC’s head of cloud services Robert Nikolouzos says.

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Intelligent Digital: Three letters for transformational success

John Riccio 09 Apr 2018 9 minutes

The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.

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Key takeaways from Salesforce World Tour

24 Mar 2017 4 minutes

Salesforce returned to Sydney in 2017 after a three-year hiatus, this time with a new friend in tow: its AI solution Einstein. What was the talk of the tech conference?

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Infographic: The evolution of CRM software

10 Nov 2016 1 minute

Rejuvenated by the rise of analytics and cloud computing, customer relationship management software is finding new ways to extract value from existing company records.

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How APIs enabled enterprise to open up

Tim Larcos 05 Sep 2016 8 minutes

In the 1980s, computing technologies were a closely-guarded proprietary secret. Now, open architecture is more likely to be seen as a competitive necessity. Tim Larcos explains why companies should embrace openness.

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Uncovered: Natural language processing

Daintree Peters 31 Aug 2016 10 minutes

Whether swiping, typing or clicking, the way we interact with digital devices has been highly structured. Not any more, writes Daintree Peters. With natural language processing, machines are really beginning to understand us.

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Infographic: How Australian businesses are responding to rising cyber risks

29 Oct 2015 1 minute

The Global State of Information Security Survey 2016 has revealed a turning point in the enterprise approach to cyber security. Here, we uncover the key stats for Australia.

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Report: Cloud leads the charge for cyber security

Steve Ingram 22 Oct 2015 8 minutes

Cloud services, the IoT and big data are all presenting great opportunities for organisations to manage their cyber risks, says PwC’s Global State of Information Security Survey 2016.

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