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Partner

Olaf Acker

Olaf is a Partner at Strategy& Germany and leads the firm’s Digital Services practice in Europe, Middle East and Africa.

Latest articles by Olaf Acker

Online customer experience
Article

The human experience: Connecting with customers during a pandemic

Olaf Acker 28 Apr 2020 9 minutes

Brand relationships have been strained by the loss of face-to-face business, but they can still be strengthened. Maintaining a human touch, with empathy and authenticity, will ensure good customer experience in a virtual world.

Read more
Chief Digital Officer survey
Report

The chief digital officer era is ending. What next?

John Riccio Olaf Acker 23 Apr 2019 8 minutes

Fewer CDO roles are being created as digital transformation becomes a whole-of-business concern. But there’s still plenty of work to be done, as John Riccio and Olaf Acker explain.

Read more

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Latest from @PwCAUdigital

Is your financial services business ready for Australia’s DDO regulations? Find out what they mean for you: https://t.co/yZVtuOZoll #DDO #banking

Moving to the cloud can have significant savings along with agility benefits, but there are things to consider first: https://t.co/CgblnjSEZG #cloud

Change is hard. It doesn’t have to be. Here's a new map and different approach to game the change. #digitaladoption https://t.co/URoMccZu5B

In search of savings and efficiencies, businesses are looking to the cloud. To ensure a successful migration companies should ask these six questions first: https://t.co/CgblnjSEZG #cloud

What’s the future of telehealth? Assessment, integration and robust data will be needed to ensure its success. https://t.co/VSPTw5fTGV #telemedicine #health

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