Brett‘s purpose is to support organisations realise their potential in creating amazing customer experiences. He’s passionate about experimenting with new digital technologies, innovating the way businesses deliver products and services, and bringing the best out of frontline sales and service teams to drive strong customer advocacy.

Happily his work allows him to do what he loves whilst having fun delivering with a great team. Brett works with iconic Australian businesses to solve their toughest challenges.

I help my clients learn from their customers and use these insights to design better experiences, segment their market and customers, deliver advocacy outcomes and improve sales effectiveness.

Brett‘s previous experience includes being a market segment manager for a global professional services organisation and in the startup scene where he created an online event ticketing business.