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Director

Barry Trubridge

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Barry Trubridge is a Director in PwC Australia’s Experience and Insights consulting practice.

Latest articles by Barry Trubridge

Article

Four ways to know your customer in a post-survey world

Barry Trubridge Will Kingston Becky Walker 02 Oct 2017 8 minutes

Customer surveys are becoming a thing of the past, with more efficient ways emerging to gauge sentiment. Barry Trubridge looks at how four technologies can help understand how your customer is feeling.

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Latest from @PwCAUdigital

When one hotel chain first tried to digitally transform, its efforts were a failure. @tomp1975 looks at why frontline staff are the key to bringing their new #technology to life. #digitaltransformation https://t.co/BpnFZbNiaV pic.twitter.com/ShNW5DMIxt

When customer 👋 meets robot 🤖: @brand_stafford on the role of robotic process automation in #userexperience. https://t.co/TtB5EgaUmc

Everyone knows that the #IoT is transforming the way #business operates. However, you may be overlooking some of the less obvious applications. https://t.co/gY5eyMG8kl pic.twitter.com/dMPfhqcKTr

Every #digital transformation is different. To find the experience that fits your #business, ask those in the know: your employees. https://t.co/BpnFZbNiaV

The #IoT presents once unimaginable possibilities, but many businesses focus on the big picture. @drsapin and @robmesirow highlight some of the more practical solutions. https://t.co/gY5eyMG8kl

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