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Article

Crazy Connected Asia

Mohammad Chowdhury Matthew Benwell 03 Oct 2018 6 minutes

The sheer numbers attached to the growth of technological innovations coming from Asia are unlike anything ever seen before. Here are nine observations from PwC’s Mohammad Chowdhury and Matt Benwell’s recent visit to the region.

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Digital Pulse: Are unicorns real? And other fantastical questions
Article

Are unicorns real? And other fantastical questions

27 Aug 2018 9 minutes

The lauded status of startup unicorns makes them an appealing end goal for innovative new businesses. But how much of the myth is connected to reality?

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Article

The race to embrace 5G: The cities at the forefront

Mohammad Chowdhury 20 Aug 2018 9 minutes

There’s plenty of hype surrounding 5G, and for good reason. Cities are making the most noise in the race to 5G enablement, but the planning needs to start now to work through the challenges and ultimately transform the lives of the citizens within.

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Digital Pulse call centre data
Article

This phone call will be recorded (and then probably forgotten)

Phil Bolton 23 Jul 2018 10 minutes

Companies are storing increasingly large amounts of audio data from call centre conversations, but are they tapping into its value? Speech analytics is getting easier, and provides more insight than businesses might realise.

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Staying silent: How voice assistants and the connected home depend on engaging trust
Article

Staying silent: Voice assistants and the need for trust

John Riccio 16 Jul 2018 10 minutes

Whether shopping, asking for directions or turning on the lights, voice assistants promise ease of use for consumers. But overcoming distrust and complexity will be necessary for the technology to go from gimmick to godsend.

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Infographic: 5G - the next generation of awesome
Infographic

Infographic: 5G – the next generation of awesome

Matthew Benwell Mohammad Chowdhury 12 Jul 2018 4 minutes

5G promises data transfers a hundred times faster than 4G and lets us customise the network to the individual needs of thousands of customers. It’s hard to comprehend how big a deal that is, but trust us, this is a game changer for society and business.

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The secrets to CRM project success
Article

The secrets to CRM success

Michael Diamond 21 Jun 2018 8 minutes

Far too many CRM adoptions fail in spectacular, multimillion-dollar fashion. But they needn’t, and success lies in ensuring you make the right choices about how the platform will scale to support your business growth goals.

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Digital Pulse: Opening up in the age of transparency
Article

Opening up in the age of transparency

Adnan Jaswal 04 Jun 2018 8 minutes

As society moves towards openness, traditional business models will increasingly become inefficient and untenable. From open data to open banking, companies need to open their minds to new ways of retaining a competitive edge.

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Digital Pulse: Can you hear me? How a hackathon helped create a sense of connectionDigital Pulse: Can you hear me? How a hackathon helped create a sense of connection
Case Study

Can you hear me? How a hackathon created a sense of connection

Brent Gimpel 30 May 2018 7 minutes

This year’s #Hack4Good proved that important societal problems can be solved even when under extreme time pressure. PwC’s Brent Gimpel participated and explains innovating through a hackathon.

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