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Telecommunications

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Article

The race to embrace 5G: The cities at the forefront

Mohammad Chowdhury 20 Aug 2018 9 minutes

There’s plenty of hype surrounding 5G, and for good reason. Cities are making the most noise in the race to 5G enablement, but the planning needs to start now to work through the challenges and ultimately transform the lives of the citizens within.

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Digital Pulse call centre data
Article

This phone call will be recorded (and then probably forgotten)

Phil Bolton 23 Jul 2018 10 minutes

Companies are storing increasingly large amounts of audio data from call centre conversations, but are they tapping into its value? Speech analytics is getting easier, and provides more insight than businesses might realise.

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Staying silent: How voice assistants and the connected home depend on engaging trust
Article

Staying silent: Voice assistants and the need for trust

John Riccio 16 Jul 2018 10 minutes

Whether shopping, asking for directions or turning on the lights, voice assistants promise ease of use for consumers. But overcoming distrust and complexity will be necessary for the technology to go from gimmick to godsend.

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Infographic: 5G - the next generation of awesome
Infographic

Infographic: 5G – the next generation of awesome

Matthew Benwell Mohammad Chowdhury 12 Jul 2018 4 minutes

5G promises data transfers a hundred times faster than 4G and lets us customise the network to the individual needs of thousands of customers. It’s hard to comprehend how big a deal that is, but trust us, this is a game changer for society and business.

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The secrets to CRM project success
Article

The secrets to CRM success

Michael Diamond 21 Jun 2018 8 minutes

Far too many CRM adoptions fail in spectacular, multimillion-dollar fashion. But they needn’t, and success lies in ensuring you make the right choices about how the platform will scale to support your business growth goals.

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Digital Pulse: Opening up in the age of transparency
Article

Opening up in the age of transparency

Adnan Jaswal 04 Jun 2018 8 minutes

As society moves towards openness, traditional business models will increasingly become inefficient and untenable. From open data to open banking, companies need to open their minds to new ways of retaining a competitive edge.

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Digital Pulse: Can you hear me? How a hackathon helped create a sense of connectionDigital Pulse: Can you hear me? How a hackathon helped create a sense of connection
Case Study

Can you hear me? How a hackathon created a sense of connection

Brent Gimpel 30 May 2018 7 minutes

This year’s #Hack4Good proved that important societal problems can be solved even when under extreme time pressure. PwC’s Brent Gimpel participated and explains innovating through a hackathon.

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Article

Intelligent Digital: Leading the way to the future of work

Ben Neal Sara Caplan 15 May 2018 9 minutes

How does business prepare for a future where technological advances have the power to change the work we do, and the way we do it? PwC’s Ben Neal and Sara Caplan argue it will take the right mix of human and machine, new styles of leadership and innovative people management. Is business up to the challenge?

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Report

Report: The smarter phone

Matthew Benwell 20 Mar 2018 9 minutes

Over the last few years smartphones have become increasingly dumb when it comes to their ability to change our lives. Advances in AI and 5G are about to put an end to all that, and industry must adapt quickly.

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