Industry Focus

Retail

Latest Articles

Article

You can’t be ‘omnichannel’ until inventory is solved

13 Feb 2017 10 minutes

Unless retailers can get a real-time understanding of exactly what’s on their shelves, omnichannel will evade them, argues Chris Warry. RFID can solve the problem – and bring in more customers.

Read more
Article

Digital tipping points in 2017: Our team’s predictions

Richard Blundell 08 Feb 2017 10 minutes

We asked our PwC Digital Services colleagues what they think will be the digital trends that reach a tipping point for businesses this year.

Read more
Article

Retail Trends 2017: What is digital’s impact on the retail sector?

03 Feb 2017 11 minutes

Retail is beholden to the consumer – and consumers are changing fast, as is the technology that supports them. What are the digital trends that will drive the retail industry this year? We speak to former David Jones CEO, Paul Zahra.

Read more
Article

Five marketing habits you should quit in 2017

Philip Otley 30 Jan 2017 8 minutes

The practices that you wean yourself off this year can impact your business as much as the habits you hold on to. Philip Otley offers a roundup of some of the bigger marketing practices that could be holding back your brand. Which of these could you consign to the post-Christmas rubbish collection?

Read more
Article

Is Amazon Go shutting down the checkout for good?

Richard Blundell 12 Dec 2016 8 minutes

This month, Amazon announced it’s opening a physical store that doesn’t have any payment tills. Richard Blundell explores the strategy and tech behind this radical new concept for retail.

Read more
Infographic

Infographic: Unboxing the subscription economy

07 Dec 2016 1 minute

Powered by new digital technologies, the subscription economy has changed the face of online shopping. How are consumers responding to these curated services and experiences?

Read more
Infographic

Infographic: Mobile commerce reshapes retail sales

01 Dec 2016 1 minute

As Black Friday sales go global, mobile commerce continues to change the way consumers browse and shop. What can retailers learn in the lead up to Christmas?

Read more
Article

Why the customer journey will only take you so far

John Riccio 16 Nov 2016 5 minutes

The concepts of customer experience and customer journey differ. What do they deliver and which strategy should businesses favour?

Read more
Uncovered

Uncovered: Hyperlocal targeting

Richard Blundell 26 Oct 2016 8 minutes

Richard Blundell hones in on hyperlocal targeting, a technology that helps individuals digitally interact with their immediate surroundings.

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Chief Digital Officer Study

Disappearing act

Has the CDO hype reached a turning point? Explore our global findings