Industry Focus

Retail

Latest Articles

Report

Blockchain beyond the financial sector

John Shipman 04 May 2017 6 minutes

From safeguarding property titles to returning profits to struggling musicians, here’s a round-up of the ways blockchain could solve problems for a range of industries.

Read more
Article

Working with, not against, the psychology of customer loyalty

Philip Otley 03 Apr 2017 8 minutes

Wouldn’t it be better to inspire, rather than pay, customers to love your brand? Philip Otley and Johann Ponnampalam propose a new kind of loyalty scheme: one that leverages behavioural science to build a better bond.

Read more
Infographic

Infographic: How women use online reviews to shop

Tan Allaway 15 Feb 2017 1 minute

Trust is a valuable asset in the digital economy. When it comes to buying behaviour, a poll of over 11,000 women has revealed the power of a great endorsement.

Read more
Article

You can’t be ‘omnichannel’ until inventory is solved

13 Feb 2017 10 minutes

Unless retailers can get a real-time understanding of exactly what’s on their shelves, omnichannel will evade them, argues Chris Warry. RFID can solve the problem – and bring in more customers.

Read more
Article

Digital tipping points in 2017: Our team’s predictions

Richard Blundell 08 Feb 2017 10 minutes

We asked our PwC Digital Services colleagues what they think will be the digital trends that reach a tipping point for businesses this year.

Read more
Article

Retail Trends 2017: What is digital’s impact on the retail sector?

03 Feb 2017 11 minutes

Retail is beholden to the consumer – and consumers are changing fast, as is the technology that supports them. What are the digital trends that will drive the retail industry this year? We speak to former David Jones CEO, Paul Zahra.

Read more
Article

Five marketing habits you should quit in 2017

Philip Otley 30 Jan 2017 8 minutes

The practices that you wean yourself off this year can impact your business as much as the habits you hold on to. Philip Otley offers a roundup of some of the bigger marketing practices that could be holding back your brand. Which of these could you consign to the post-Christmas rubbish collection?

Read more
Article

Is Amazon Go shutting down the checkout for good?

Richard Blundell 12 Dec 2016 8 minutes

This month, Amazon announced it’s opening a physical store that doesn’t have any payment tills. Richard Blundell explores the strategy and tech behind this radical new concept for retail.

Read more
Infographic

Infographic: Unboxing the subscription economy

07 Dec 2016 1 minute

Powered by new digital technologies, the subscription economy has changed the face of online shopping. How are consumers responding to these curated services and experiences?

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Consumer Intelligence Series

Experience is Everything

A truly great customer experience is more than just digital. Find out more