Industry Focus

Retail

Latest Articles

Infographic

Infographic: The new rules of customer experience

17 Aug 2017 3 minutes

Customer experience has come a long way from simply providing a product and taking payment. As AI, mobile and the cloud combine to transform the customer journey, here are four steps to guide businesses into the intelligent experience economy.

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Article

Are virtual assistants blind to brand?

Will Kingston 31 Jul 2017 9 minutes

As people buy products recommended via their voice-activated virtual assistants, the importance of brand may diminish. Here are three things brands need to rethink to stay relevant in this blind new world.

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Report

Creative, authentic, mobile: The characteristics of Generation Z

Amy Gibbs 24 Jul 2017 10 minutes

Some of society’s youngest members resist traditional advertising, can’t stand inauthenticity and don’t trust easily. As a fifth of the population though, they can’t be ignored by brands. How can you get through to these discerning customers?

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Report

Why conversation is the future of customer experience

Sean Colvin Will Kingston 07 Jul 2017 8 minutes

When it comes to customer experience, messaging apps, AI and voice assistants are capitalising on the art of a good conversation. Brands that get this communication right will reap the rewards of the intelligent experience economy.

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Infographic

Infographic: Shopping the Millennial way

06 Jul 2017 2 minutes

Think everyone shops the same? Think again. Millennials expect very different things when it comes to their retail experiences.

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Infographic

Infographic: Why customer reviews matter

22 Jun 2017 1 minute

Online customer reviews are crucial when it comes to consumer purchasing decisions – in fact, they’re almost as trusted as personal recommendations.

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Article

How to create value from your business data

Monty Hamilton 19 May 2017 9 minutes

All companies have data, and all companies could stand to gain from it. Monty Hamilton serves up some crucial questions to help business leaders benefit from the information they create.

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Report

Blockchain beyond the financial sector

John Shipman 04 May 2017 6 minutes

From safeguarding property titles to returning profits to struggling musicians, here’s a round-up of the ways blockchain could solve problems for a range of industries.

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Article

Working with, not against, the psychology of customer loyalty

Philip Otley 03 Apr 2017 8 minutes

Wouldn’t it be better to inspire, rather than pay, customers to love your brand? Philip Otley and Johann Ponnampalam propose a new kind of loyalty scheme: one that leverages behavioural science to build a better bond.

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