Industry Focus

Retail

Latest Articles

Article

The future trends and transformation of fashion retail

John Riccio 25 Feb 2014 4 minutes

Where once a visit to the store was a necessity – it is now a choice and customer expectations of this experience have changed.

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Report

Digital IQ – The future of ecommerce is the mobile revolution

Greg Barber 06 Feb 2014 6 minutes

Although mobile phones have now been available to customers for decades, it’s fair to say most of the innovation in the mobile…

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Article

How will working from home affect digital customer service?

29 Jan 2014 8 minutes

The working from home trend is becoming harder to ignore – but for many businesses it’s going to highlight more problems they…

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Report

Digital IQ – The new age of business analytics

John Riccio 29 Jan 2014 4 minutes

By investing in new technology, distributing it throughout all the channels of a business and then capturing the data – no matter the industry – businesses will no longer be making guesses about how to best manage themselves.

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Article

The buzz on delivery drones is only part of the solution

Emmanuel Churchley 28 Jan 2014 4 minutes

Though everyone is excited about a future where drones deliver direct to customers, we shouldn’t only be looking to the skies.

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Article

The future of ecommerce – digital subscriptions

15 Jan 2014 3 minutes

Subscription services are hardly new, but their popularity in entertainment serves as a significant lesson – consumers will demand more instant access at a better price.

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Article

The internet of things will change more than you think

14 Jan 2014 5 minutes

With the internet of things continuing to expand, consumers will expect digital businesses – of all sizes – to provide them information that will help their experiences.

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Article

Why internet individualism will change the way we do business

18 Dec 2013 4 minutes

On the internet, everyone leaves a digital footprint. The most successful businesses will be those who harness that data and use it to welcome customers back with an individual falire.

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Article

Nine common but false assumptions about social media

16 Dec 2013 8 minutes

Social networking is becoming splintered and increasingly difficult to manage. This can lead to assumptions about how and why businesses should make certain strategic moves.

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