Industry Focus

Retail

Latest Articles

Article

Amazon’s drones, and the constant search for innovation

11 Apr 2014 1 minute

Amazon has said its drone program is in its sixth or seventh generation – a reminder of the constant need for innovation.

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Article

New online privacy regulations – consumers buy from whom they trust

12 Mar 2014 5 minutes

Privacy regulations introduced this week are the largest changes in 25 years – and underscore how the importance of gaining consumers’ trust

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Infographic

Infographic: The rapid pace of the collaborative economy

12 Mar 2014 2 minutes

The collaborative economy has been racing forward at a rapid pace – and businesses should start incorporating its ideas.

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Article

‘Always on’ customers driving the evolution of the Total Retail business model

John Riccio 26 Feb 2014 6 minutes

John Riccio discusses the results of PwC’s Global Total Retail Survey and shares why retailers need to move to a unified business model to meet the needs of the ‘always on’ customer.

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Article

The future trends and transformation of fashion retail

John Riccio 25 Feb 2014 4 minutes

Where once a visit to the store was a necessity – it is now a choice and customer expectations of this experience have changed.

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Report

Digital IQ – The future of ecommerce is the mobile revolution

Greg Barber 06 Feb 2014 6 minutes

Although mobile phones have now been available to customers for decades, it’s fair to say most of the innovation in the mobile…

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Article

How will working from home affect digital customer service?

29 Jan 2014 8 minutes

The working from home trend is becoming harder to ignore – but for many businesses it’s going to highlight more problems they…

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Report

Digital IQ – The new age of business analytics

John Riccio 29 Jan 2014 4 minutes

By investing in new technology, distributing it throughout all the channels of a business and then capturing the data – no matter the industry – businesses will no longer be making guesses about how to best manage themselves.

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Article

The buzz on delivery drones is only part of the solution

Emmanuel Churchley 28 Jan 2014 4 minutes

Though everyone is excited about a future where drones deliver direct to customers, we shouldn’t only be looking to the skies.

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