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Connecting the call centre: Five approaches to reduce call volume

Brett Fairbank 29 Jun 2015 6 minutes

When it comes to cost-cutting, businesses often look to their contact centre first. But what drives high call volume and how can this be reduced, while still offering a great customer experience?

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Hotel bookings in two taps: responding to the on-demand consumer

Tan Allaway 12 Jun 2015 4 minutes

As one of the most downloaded apps in the US launches in Australia, we look at how the hospitality industry has responded to the on-demand consumer. Mobile technology now provides a platform to indulge spontaneous decision makers with no time to waste.

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The race to the ‘buy’ button: social media and mobile commerce

Richard Blundell 05 Jun 2015 4 minutes

Instagram and Pinterest are racing to launch ‘buy’ buttons to complement product images. The channels are widening for retailers to delve into mobile commerce and engage with the connected consumer.

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Infographic: Wearable technology for the fashion-conscious consumer

Tan Allaway 04 Jun 2015 1 minute

Wearable technology is increasingly merging with items that were once the domain of the fashion industry, producing useful devices that tick the style box, too.

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Amazon drones to communicate with customers via smartphone, reveals patent

Tan Allaway 13 May 2015 4 minutes

As Amazon pushes forward with its plans to launch commercial delivery using autonomous drones, details are released about the scope of its technology.

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Retailers roll out applications for the connected car

John Riccio 11 May 2015 5 minutes

Consumers are demanding a seamless and convenient experience driven by digital technology. Connected cars are plugging into this opportunity, explains John Riccio.

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Report: Reshaping tomorrow’s operating model and metrics for Connected Retail

John Riccio 04 May 2015 5 minutes

Connected Retail will facilitate a fundamental change in the operating model and metrics of retail organisations. John Riccio discusses these changes and explores where retailers can start to move to a Connected Retail model, which will be underpinned by the characteristics of: disruption, engagement, digitisation and trust.

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How the connected car will steer the future

John Riccio 01 May 2015 8 minutes

By plugging into the internet, connected cars offer more than just a real-time map of traffic conditions. PwC’s Digital Change leader, John Riccio explores a future in which your vehicle becomes your office and your personal assistant.

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Smartwatches get a makeover with strategic alliances

Tan Allaway 30 Mar 2015 4 minutes

TAG Heuer’s announcement of a partnership with Intel and Google to produce a luxury smartwatch is a tale of our digital times. Luxury fashion and cutting edge technology now combine to stay ahead of the competition.

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