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Government

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government experience
Article

Six mistakes to avoid when putting the citizen in the centre

Sammy Bhatia Eyal Genende 26 Feb 2020 8 minutes

Government agencies should put citizens first when it comes to digital transformation. Here are six things to avoid when doing so to shore up success.

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Top Policy Trends Report
Article

How data will shape US policy outcomes in 2020

Alison Kutler 12 Feb 2020 8 minutes

Business executives want to shape outcomes in policy areas including privacy, healthcare, workforce, trade, and tax. What do all these areas have in common? Data. PwC’s Top Policy Trends survey shows how data will play a pivotal role in future policy decisions.

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Digital Pulse Government 5.0
Article

The three trends defining the governments of the future

Marek Kowalkiewicz Paula Dootson 13 Nov 2019 9 minutes

The holy grail for the public service is found in Government 5.0, which takes a whole-of-life approach to designing services that truly fulfil citizens’ needs. Here are three trends the QUT Chair in Digital Economy says are helping define the governments of the future.

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Five ways governments can humanise their technology
Article

Five ways government services can humanise their technology

Many governments are turning to digital solutions to improve service delivery. But this can be daunting for their most vulnerable clients. It requires a human approach, backed by data and analytics.

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Government trust
Article

How to fix the government trust issue

Diane Rutter Gulandam Khan Victoria Yates, Simonne Burnett, 05 Jun 2019 10 minutes

With citizen trust declining, it’s becoming harder for governments to support the very people they are tasked with protecting. An intervention that promotes better experiences, values and behaviours will help rebuild broken bonds.

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AI for Earth
Report

Report: Artificial intelligence and the fate of planet Earth

Facing food and water shortages and rising greenhouse gas emissions, the planet is in dire need of innovative solutions to its urgent problems. A new report by PwC UK and Microsoft suggests it’s time to harness the power of AI.

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Smart cities
Article

Smart cities from smart relationships

06 Mar 2019 6 minutes

For smart cities to be truly intelligent, government and business need to not only get along, but thrive together in increasingly intensive ways. We’ve developed a three-tier model that will do just that.

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Article

Davos 2019: Four takeaways on the future of tech

Gulandam Khan 31 Jan 2019 8 minutes

The World Economic Forum’s annual meeting is a chance to shape the global agenda. This year, however, brought cautionary tales from the tech frontier. Gul Khan looks at the main themes from discussions at Davos.

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Report

2018 APEC CEO Survey: Finding confidence through digital in uncertain times

John Riccio 29 Nov 2018 7 minutes

This year’s APEC summit reflected the diverging interests of the region’s players, but CEOs in the region are finding confidence through the opportunities in the digital economy.

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