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Article

Under attack: How business should respond to Australia’s cyber threat

Robert Martin 24 Jun 2020 10 minutes

With the Prime Ministers’ announcement of a sustained cyber attack on the country’s organisations, Australian businesses need to act now to stay safe. Here’s what’s happening and how to respond.

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COVID-19 economic business recovery
Article

Repair. Rethink. Reconfigure: Adapting to life after the pandemic

The world was already facing a set of grave challenges prior to COVID-19. Now, with the economic effects of the pandemic being felt, those pressures are increasing. But there is hope in opportunity.

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Designing humanity: Human-centred principles to put people first
Editorial

Designing humanity: Human-centred principles to put people first

Natalie Kyriacou OAM 10 Jun 2020 7 minutes

To ensure that the future doesn’t become a battle between technology and humanity, people’s needs must be at the heart of tech-related decision-making. PwC Australia’s Natalie Kyriacou OAM explains how human-centred principles will pave the way.

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101: The who, what, where, when and why of COVID-19 contact tracing apps
Article

101: The who, what, where, when and why of COVID-19 contact tracing apps

05 May 2020 10 minutes

Around the world, governments and technology companies are exploring the use of COVID-19 contact tracing apps. But what are they and how do they work? Digital Pulse has the 101.

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Telehealth opportunities during the COVID-19 pandemic
Article

Reimagining healthcare: Telemedicine initiatives for COVID-19

Damien Angus Maureen Connolly 29 Apr 2020 10 minutes

Changing consumer attitudes and the necessity to ‘flatten the curve’ are ushering in a new era of telemedicine. A range of initiatives could help reduce surge capacity on healthcare systems and reimagine how healthcare is delivered in the future.

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Online customer experience
Article

The human experience: Connecting with customers during a pandemic

Olaf Acker 28 Apr 2020 9 minutes

Brand relationships have been strained by the loss of face-to-face business, but they can still be strengthened. Maintaining a human touch, with empathy and authenticity, will ensure good customer experience in a virtual world.

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crisis planning
Article

When the unexpected happens: Crisis planning for business

07 Apr 2020 12 minutes

Not only is a crisis unexpected, it almost never plays out the way you think it will. By considering the types of threats at play and adopting a ‘meta-readiness’ approach, organisations can prepare for an event that simply won’t ‘go to plan’.

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government experience
Article

Six mistakes to avoid when putting the citizen in the centre

Sammy Bhatia Eyal Genende 26 Feb 2020 8 minutes

Government agencies should put citizens first when it comes to digital transformation. Here are six things to avoid when doing so to shore up success.

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Top Policy Trends Report
Article

How data will shape US policy outcomes in 2020

Alison Kutler 12 Feb 2020 8 minutes

Business executives want to shape outcomes in policy areas including privacy, healthcare, workforce, trade, and tax. What do all these areas have in common? Data. PwC’s Top Policy Trends survey shows how data will play a pivotal role in future policy decisions.

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