Industry Focus

Financial services

Latest Articles

Article

Connecting the dots: How big companies can unify customer experiences

Nick Spooner 24 Oct 2016 8 minutes

Large organisations with multiple service offerings should unify the customer experience across their entire portfolio, writes Nick Spooner. After all, many of these customers could be the same people.

Read more
The future of banking and thinking small
Article

Why big banks must start to think small

26 Sep 2016 6 minutes

When your products are identical to your competitors, what separates you from each other? Jim Christodouleas argues that Australia’s banks need to tighten their aspirations and connect with a more targeted customer base.

Read more
The future landscape of finance
Interview

Renovating from the outside in: The future landscape of finance

11 Aug 2016 7 minutes

What developments await the global banking industry on the road to 2020? We interview PwC’s head of financial services advisory, John Garvey on APIs, open architecture and fintech partnerships.

Read more
Infographic

Infographic: Blockchain explained

John Shipman 28 Jul 2016 1 minute

As one of fintech’s secret weapons, blockchain will be a defining trend for the financial services in coming years. This PwC graphic shows how the technology works to transfer value across the internet.

Read more
Report

The great decentralisation: A sharing economy for the financial services

Kate Bennett Eriksson 22 Jul 2016 9 minutes

The rise of fintech and emerging technologies is destabilising the position of banks as one-stop shops. Kate Eriksson unpacks these trends to explain why the financial services is heading towards a sharing economy.

Read more
Article

Ten technology forces shaping the financial services

13 Jul 2016 8 minutes

The financial services sector continues to be disrupted from all sides. But which way are the winds blowing? Here are the tech trends driving the industry to 2020 and beyond.

Read more
Report

Report: Wealth management’s technology problem

06 Jun 2016 7 minutes

Traditionally, the world of wealth management has revolved around rapport and relationships. But, as a new report from PwC reveals, change is on the way. The catalyst? Wealthy clients themselves.

Read more
Report

Blockchain in financial services: How ready are we to adopt?

John Shipman 26 May 2016 11 minutes

More than half of respondents in a recent survey say they understand the importance of blockchain, yet roughly the same amount say they’re unlikely to pursue it. Meanwhile, startups are rapidly gaining ground. How ready is the financial services industry for this radical new technology?

Read more
Report

Emerging fintech trends: Global results

John Shipman 02 May 2016 6 minutes

Fintech innovation is carving out a new landscape for both businesses and consumers. But which trends are likely to have the greatest impact? We analyse four sectors to uncover the technologies that are driving change.

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Consumer Intelligence Series

Experience is Everything

A truly great customer experience is more than just digital. Find out more