Industry Focus

Financial services

Latest Articles

GRC software
Article

Removing risk and conquering compliance with GRC software

Robert Vine Tessa Smith 31 Mar 2021 11 minutes

For large organisations, understanding how risk, governance and compliance are managed across the business can be difficult and the cost of not knowing high, with customers, jobs and brand on the line.

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financial services upskilling
Article

Three no-regrets moves for a flourishing financial services sector

Nicole Wakefield 29 Mar 2021 10 minutes

The financial services industry faces a skills gap that could impede its ability to keep up with rapid change. Here are three ways businesses can tackle the problem.

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5G impact report
Report

Five industries where 5G will make the most impact by 2030

Wilson Chow 03 Mar 2021 8 minutes

While 5G will take a little while longer to rollout, when it does, the benefits to the global economy will reach into the trillions. Here’s where that value will lie and what business can do to capitalise on its potential.

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DDO Design and Distribution Obligation
Article

Meeting the Design and Distribution Obligation with technology

Michael Ng 24 Feb 2021 7 minutes

To ensure customers are only sold the right products to meet their needs, new regulations are being placed on financial services. Technology will be key to ensuring these obligations don’t become a burden on staff or customers.

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Unscaling
Article

How COVID-19 has unscaled the heights of economies of scale

Kevin Maney 14 Oct 2020 11 minutes

For decades, business growth was all about economies of scale. But the trend has begun to reverse with the competitive edge now found in personalised products and decentralised distribution. COVID-19 has accelerated this shift.

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Online customer experience
Article

The human experience: Connecting with customers during a pandemic

Olaf Acker 28 Apr 2020 9 minutes

Brand relationships have been strained by the loss of face-to-face business, but they can still be strengthened. Maintaining a human touch, with empathy and authenticity, will ensure good customer experience in a virtual world.

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Is your brand experience special?
Article

Is your business special? (It can be)

David Clarke 13 Jun 2019 10 minutes

Every company can turn their products and services from ‘wants’ into ‘needs’. David Clarke, PwC’s Chief Experience Officer, shares the four characteristics that make a brand truly special – and the way your business can be too.

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Invisible banking
Article

The invisible bank: A customer-focused banking future

John Jones George Korizis 16 Apr 2019 9 minutes

Imagine never having to interact with a bank again – no more queues, cryptic emails, paper bills or messy negotiations. Instead, the bank cares for you invisibly, always acting with your current and future interests in mind.

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Article

Personal ecosystems and the decline of individual user accounts

John Jones 29 Jan 2019 10 minutes

Brands are used to thinking of customers as individual accounts. But what if they thought of them as networks to tap into, not users to sign up? The rise of the personal ecosystem is here, and it’s paying dividends for business.

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