Financial services
PwC Digital Services
The BXT Philosophy.
Successful digital transformation lies at the intersection of Business, Experience and Technology.
Latest Articles
Removing risk and conquering compliance with GRC software
For large organisations, understanding how risk, governance and compliance are managed across the business can be difficult and the cost of not knowing high, with customers, jobs and brand on the line.
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Three no-regrets moves for a flourishing financial services sector
The financial services industry faces a skills gap that could impede its ability to keep up with rapid change. Here are three ways businesses can tackle the problem.
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Five industries where 5G will make the most impact by 2030
While 5G will take a little while longer to rollout, when it does, the benefits to the global economy will reach into the trillions. Here’s where that value will lie and what business can do to capitalise on its potential.
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Meeting the Design and Distribution Obligation with technology
To ensure customers are only sold the right products to meet their needs, new regulations are being placed on financial services. Technology will be key to ensuring these obligations don’t become a burden on staff or customers.
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How COVID-19 has unscaled the heights of economies of scale
For decades, business growth was all about economies of scale. But the trend has begun to reverse with the competitive edge now found in personalised products and decentralised distribution. COVID-19 has accelerated this shift.
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The human experience: Connecting with customers during a pandemic
Brand relationships have been strained by the loss of face-to-face business, but they can still be strengthened. Maintaining a human touch, with empathy and authenticity, will ensure good customer experience in a virtual world.
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Is your business special? (It can be)
Every company can turn their products and services from ‘wants’ into ‘needs’. David Clarke, PwC’s Chief Experience Officer, shares the four characteristics that make a brand truly special – and the way your business can be too.
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The invisible bank: A customer-focused banking future
Imagine never having to interact with a bank again – no more queues, cryptic emails, paper bills or messy negotiations. Instead, the bank cares for you invisibly, always acting with your current and future interests in mind.
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Personal ecosystems and the decline of individual user accounts
Brands are used to thinking of customers as individual accounts. But what if they thought of them as networks to tap into, not users to sign up? The rise of the personal ecosystem is here, and it’s paying dividends for business.
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