Industry Focus

Financial services

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Article

Personal ecosystems and the decline of individual user accounts

John Jones 29 Jan 2019 10 minutes

Brands are used to thinking of customers as individual accounts. But what if they thought of them as networks to tap into, not users to sign up? The rise of the personal ecosystem is here, and it’s paying dividends for business.

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Seven steps for banks to find their voice
Article

Seven steps for banks to find their voice

John Jones 15 Nov 2018 8 minutes

As fintech companies capitalise on emerging technology, it’s time for banks to make some noise – literally. Embracing voice services will allow incumbent financial institutions to build deeper trust, retaining and building on existing customer relationships.

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Digital Pulse: 4 ways to hack the consumer psyche for crowdfunding success
Article

Four ways to hack the consumer psyche for crowdfunding success

Rafiya Harun 07 Nov 2018 7 minutes

The answer to how to be successful at crowdfunding lies in the way consumers evaluate the trustworthiness of a campaign. We share four tips to fast-track your innovation efforts using the power of the crowd.

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Article

The new business models to unlock digital Southeast Asia

Angelo Estrera Stuart Holywell 24 Oct 2018 12 minutes

Southeast Asia is a burgeoning global powerhouse, but for companies looking to grow by embracing its digital opportunities, the key to success lies in understanding the cultural complexities of the region.

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Video

Video: Why financial services institutions should look to China

Julie Coates Monty Hamilton 09 Aug 2018 2 minutes

It’s no secret that the financial industry is facing disruption and pressure from many angles. But that doesn’t mean they can’t or shouldn’t reinvent themselves, and look to what’s happening in places like China to anticipate the future.

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Digital Pulse - Report: Pulling fraud out of the shadows
Report

Report: Pulling fraud out of the shadows

Malcolm Shackell 31 Jul 2018 9 minutes

The threats of economic crime and fraud are always present. But in Australia, those threats come from an unexpected place. For business, it’s time to keep your friends close and your frenemies closer.

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Article

Opening up to new ways of banking

Kate Bennett Eriksson 03 Jul 2018 9 minutes

Banks are facing upheaval in the way they compete with the introduction of Open Banking. Rather than a catastrophe, it’s an opportunity for financial institutions to embrace new products, services and business.

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Digital Pulse: Why the lucky country must become a digital one
Article

Why the lucky country must become a digital one

Suji Kanagalingam Gulandam Khan 13 Jun 2018 9 minutes

Far from being just another business buzzword, the digital economy is transforming the way business and society interact. It promises much needed fuel for Australia’s future prosperity, but will the country be ready in time?

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Article

Open Banking and the currency of consumer trust

Kate Bennett Eriksson 05 Jun 2018 8 minutes

With the announcement of the Customer Data Right, Open Banking in Australia is on its way. But what is it, and how can banks prepare? We look at the challenges and opportunities in opening up.

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