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Latest Articles

Digital Pulse: Connected workforce
Article

C is for collaboration (and it’s critical for success)

Tom Puthiyamadam 27 Feb 2019 7 minutes

How do you connect your workforce to enable true collaboration? It begins with emptying silos and increasing proximity to create a common language.

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Employees are key to transformation success
Article

Why employees are essential to digital transformation

Tom Puthiyamadam 20 Feb 2019 8 minutes

When one of the world’s largest hotel chains first tried to digitally transform, its efforts were a failure. Tom Puthiyamadam looks at why frontline staff were the key to bringing their new technology to life.

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5 uses for Internet of Things
Article

Five unexpected ways to use the Internet of Things

Rob Mesirow David Sapin 19 Feb 2019 6 minutes

Everyone knows that the IoT is transforming the way business operates. Amid the hype, however, you may be overlooking some of the less obvious applications.

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Smashed pieces for rebuilding
Editorial

How to self-disrupt before you’re disrupted

David Clarke 13 Feb 2019 8 minutes

Are your star players leaving? Are customers starting to go to the competition? News flash: You’re probably being disrupted. Here’s how to take the offence while there’s still time.

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Article

CES predicts what’s next: tech, trust and geopolitics

David Sapin Rob Mesirow 12 Feb 2019 6 minutes

The annual Consumer Electronics Show in Las Vegas can often feel like a dreamlike, futuristic world, but the major themes of trust and geopolitics reminded participants that the key influences of technology are rooted firmly in the now.

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Article

Personal ecosystems and the decline of individual user accounts

John Jones 29 Jan 2019 10 minutes

Brands are used to thinking of customers as individual accounts. But what if they thought of them as networks to tap into, not users to sign up? The rise of the personal ecosystem is here, and it’s paying dividends for business.

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Article

2019: A year of new rules and paradigms

John Riccio 22 Jan 2019 10 minutes

How can companies deliver next-level customer experience in an increasingly competitive landscape? How will tech companies navigate the uncertain times ahead? PwC experts weigh in on their predictions for the year ahead.

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Report

How digital trust will create the new titans of the corporate world

Steve Ingram 28 Nov 2018 9 minutes

How well placed are your company’s people, processes and technology to face the challenges of tomorrow? When it comes to cybersecurity, privacy and data ethics, there is plenty of room for improvement, PwC’s Digital Trust Insights survey has found.

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Seven steps for banks to find their voice
Article

Seven steps for banks to find their voice

John Jones 15 Nov 2018 8 minutes

As fintech companies capitalise on emerging technology, it’s time for banks to make some noise – literally. Embracing voice services will allow incumbent financial institutions to build deeper trust, retaining and building on existing customer relationships.

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