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Latest Articles

Article

Personal ecosystems and the decline of individual user accounts

John Jones 29 Jan 2019 10 minutes

Brands are used to thinking of customers as individual accounts. But what if they thought of them as networks to tap into, not users to sign up? The rise of the personal ecosystem is here, and it’s paying dividends for business.

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Article

2019: A year of new rules and paradigms

John Riccio 22 Jan 2019 10 minutes

How can companies deliver next-level customer experience in an increasingly competitive landscape? How will tech companies navigate the uncertain times ahead? PwC experts weigh in on their predictions for the year ahead.

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Report

How digital trust will create the new titans of the corporate world

Steve Ingram 28 Nov 2018 9 minutes

How well placed are your company’s people, processes and technology to face the challenges of tomorrow? When it comes to cybersecurity, privacy and data ethics, there is plenty of room for improvement, PwC’s Digital Trust Insights survey has found.

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Seven steps for banks to find their voice
Article

Seven steps for banks to find their voice

John Jones 15 Nov 2018 8 minutes

As fintech companies capitalise on emerging technology, it’s time for banks to make some noise – literally. Embracing voice services will allow incumbent financial institutions to build deeper trust, retaining and building on existing customer relationships.

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Report

The must-know strategies for getting employees to embrace workplace technology

09 Nov 2018 9 minutes

There’s a disconnect between what executives believe and what employees actually experience when it comes to technology at work. Getting buy-in from staff is critical to ensure it does its job – adding value and efficiency to business.

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Article

What a clunky 1980s cell phone can teach us about leadership

David Clarke 08 Nov 2018 8 minutes

To stay ahead of the curve, executives must be early adopters of technology. By embracing their own curiosity and showing optimism for the future they will not only set an example for staff, but ensure their business remains at the cutting-edge of possibility.

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Leading the way to business innovation
Article

Leading the way to business innovation

Tom Puthiyamadam 01 Nov 2018 8 minutes

Rather than keeping up with technological change, companies need to innovate strategically while keeping customer and business needs in mind. Leadership isn’t optional.

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Report: A prescription for blockchain and healthcare - reinvent or be reinvented
Report

Report: A prescription for blockchain and healthcare – reinvent or be reinvented

Carlos Moreira Michael Farley 31 Oct 2018 7 minutes

Healthcare is rife with complexity, data and manual processing, but those hindrances also make it a great case for blockchain efficiency. It’s time for healthcare to realise the benefits of blockchain, or face the bitter pill of outside

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Business sketching and design thinking to solve problems
Article

Drawing conclusions: Solving business problems with experience and pencils

John Jones 10 Oct 2018 6 minutes

The answers to problems are rarely found in isolation. Find out how a simple childhood game of communal drawing embodies design thinking methodologies to solve complex business challenges.

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