Further Insights

PwC reports

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Report

Report: Experience is everything

Richard Blundell 27 Mar 2018 9 minutes

Is it technology or humans that helps you win at retail? According to customers, it’s both, but they have specific parts to play when it comes to creating a great customer experience.

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Infographic

Infographic: How cyber aware is Australian business?

22 Mar 2018 3 minutes

Cyber breaches are a fact of life in 2018. But Australian companies are still underinvesting in security measures. In the age of compulsory disclosure, are you best placed to protect your customers?

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Report

Report: The smarter phone

Matthew Benwell 20 Mar 2018 9 minutes

Over the last few years smartphones have become increasingly dumb when it comes to their ability to change our lives. Advances in AI and 5G are about to put an end to all that, and industry must adapt quickly.

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Report

Report: Harnessing the 4th industrial revolution for sustainable emerging cities

Joseph Carrozzi 19 Mar 2018 8 minutes

Poverty, disease, inequality and environmental damage are some of the results of a poorly planned city. Emerging technology could be the answer to providing a sustainable future.

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Infographic

Infographic: CEO Survey – What keeps the top up at night?

John Riccio 15 Mar 2018 6 minutes

A tumultuous geopolitical landscape is shifting the dial of CEOs worries from internal to existential. As societal threats grow, so does their anxiety, PwC’s annual survey found.

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Editorial

Editorial: PwC’s 21st CEO Survey – The need for speed

John Riccio 05 Mar 2018 9 minutes

According to the latest CEO Survey, the speed of technological change is keeping CEOs up at night like never before. ASEANZ Digital Services Lead Partner, John Riccio, shares his thoughts on how companies can adapt to rapid change without losing sleep.

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Report

The sustainability revolution: Harnessing AI for the Earth

26 Feb 2018 9 minutes

It will take a joint effort to enable, but AI promises wonderful things to protect the Earth on which we live. Here are just some of the ways in which AI is being used to tackle big environmental challenges.

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Report

Report: CEO Survey – the opportunity in the skills shortage

John Riccio 19 Feb 2018 10 minutes

While workers worry that their jobs will be made obsolete, PwC’s latest CEO Survey finds chief executives believe it’s their role to reskill employees. As talent pools become shallower, this may be crucial, says PwC’s John Riccio.

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Infographic

Infographic: Ten transformation tacklers

25 Jan 2018 4 minutes

Transformation amid digital disruption and new entrants seems impossible to achieve. It isn’t, and these ten tips will help you do it.

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Experience is Everything

A truly great customer experience is more than just digital. Find out more