Further Insights

NZ perspectives

Latest Articles

Digital Pulse - New Zealand perspective: Creating a winning customer experience with intelligent digital
Article

Creating a winning customer experience with intelligent digital

Kris Nygren 29 May 2018 6 minutes

New Zealand customers now expect a seamless customer experience that global players are renowned for, so how can local businesses compete? PwC partner Kris Nygren explores some opportunities for those ready to take the plunge.

Read more
Infographic

Infographic: What makes a smart city ‘smart’?

Mark Glenn 27 May 2018 3 minutes

Can existing cities ever be smart or will they just be meccas for tech giants selling digital trinkets? We examine what it means for a city to be smart beyond a layer of technology.

Read more
Article

Raising the odds: Five levers for successful transformation

Kris Nygren 27 May 2018 10 minutes

If you knew your business transformation had a one in four chance of succeeding, would you even try? PwC’s Kris Nygren examines the common barriers achieving this goal that businesses in New Zealand face.

Read more
Article

Leading the way to future of work with Intelligent Digital

Mini Prasad 26 May 2018 11 minutes

How does business prepare for a future where technological advances have the power to change the work we do, and the way we do it? It will take the right mix of human and machine, new styles of leadership and innovative people management. Is business up to the challenge?

Read more
Article

Employee experience is the new customer experience

Suzanne Cross 26 May 2018 9 minutes

For years, businesses have focused on the customer experience. Now, they’re turning their attention and budgets to the employee experience. What’s driving organisations to get their house in order?

Read more
Infographic

Video: Robot dogs, humanoids and the uncanny valley

Cyrus Facciano 25 May 2018 3 minutes

Robot pets with their big eyes and loving replication of affection are adorable, but when robots start to replicate human qualities, like doing backflips and sweat… the pendulum swings to creepy. But why? The answer lives in the mysterious ‘uncanny valley’.

Read more
Article

Why higher education needs to adopt a customer experience approach

Andrew Jamieson 25 May 2018 10 minutes

Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Chief Digital Officer Study

Disappearing act

Has the CDO hype reached a turning point? Explore our global findings