Further Insights

Australian perspectives

Latest Articles

Article

Banking gets speedy with agile delivery

Lucille Keen 24 Oct 2017 8 minutes

With its quick and iterative delivery, the concept of agile doesn’t seem a natural fit for a traditional industry like banking. Increasingly, however, banks are finding the method is right on the money.

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Infographic

Infographic: Asia-Pacific goes digital in 2017

12 Oct 2017 2 minutes

The world is increasingly getting online and embracing social media. Distribution is uneven and while some regions are falling behind, others are going from strength to strength.

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Article

Calling it quits on cash

John Riccio 18 Sep 2017 7 minutes

The world is going cashless dramatically fast. Cards and phones are winning out as the death knell seems to sound for physical currency. But what does this mean for business?

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Article

Federal Budget 2017: Lighting the flame under banking’s platform

John Riccio 10 May 2017 5 minutes

There wasn’t much room for innovation in the Federal Budget but that hasn’t stopped the government from clearing a space for fintech competitors. John Riccio examines the challenges that banks now face.

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Article

The secrets of agile’s success

Kate Bennett Eriksson 09 May 2017 11 minutes

With ANZ bank the latest in a string of organisations to turn away from traditional modes of working, PwC’s Head of Innovation, Kate Eriksson shares her insights on what it takes to successfully implement agile.

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Article

Are our smart cities being clever about security?

Omaru Maruatona 27 Apr 2017 8 minutes

The opportunity for hackers to access essential urban infrastructure is growing. The ability to coordinate a crisis response, on the other hand, is lacking. Here are some ways to make our cities more cyber secure.

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Article

Healthcare is keeping the fax machine alive

Richard Royle 11 Apr 2017 5 minutes

While the rest of modern society clamours to run big-data analyses on their jogging metrics, why do healthcare providers still use fax machines to transmit critical information?

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Article

Working with, not against, the psychology of customer loyalty

Philip Otley 03 Apr 2017 8 minutes

Wouldn’t it be better to inspire, rather than pay, customers to love your brand? Philip Otley and Johann Ponnampalam propose a new kind of loyalty scheme: one that leverages behavioural science to build a better bond.

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Article

Five steps to tailor your marketing to the occasion

Philip Otley 20 Mar 2017 7 minutes

Buying habits depend on context, which means your marketing strategy must be married to the moment. Philip Otley explains how to bring occasion-based marketing to life.

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