Further Insights

Australian perspectives

Latest Articles

Infographic

Infographic: 6 things customers wish brands would get right

12 Apr 2018 2 minutes

What customers want and what you think they want are very different things. Our latest survey illuminates six key insights on customer experience that will make you rethink your staff-tech balance.

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Article

X marks the spot: Choosing the best retail location without a map

Phil Bolton 10 Apr 2018 8 minutes

Knowing where to open – or close – a store or branch is not easy. If you’re starting with a map to find the optimal retail location, and not your customer, then things are going to get expensive, fast.

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Article

Intelligent Digital: Three letters for transformational success

John Riccio 09 Apr 2018 9 minutes

The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.

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Report

Report: Experience is everything

Richard Blundell 27 Mar 2018 9 minutes

Is it technology or humans that helps you win at retail? According to customers, it’s both, but they have specific parts to play when it comes to creating a great customer experience.

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Infographic

Infographic: How cyber aware is Australian business?

22 Mar 2018 3 minutes

Cyber breaches are a fact of life in 2018. But Australian companies are still underinvesting in security measures. In the age of compulsory disclosure, are you best placed to protect your customers?

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Article

Failure to launch: Five common transformation problems

Berry Driessen 13 Mar 2018 10 minutes

Everyone knows that they need to get with the digital program, but that doesn’t mean it’s easy. PwC’s Berry Driessen reveals the top five problems businesses face when attempting a digital transformation.

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Editorial

Editorial: PwC’s 21st CEO Survey – The need for speed

John Riccio 05 Mar 2018 9 minutes

According to the latest CEO Survey, the speed of technological change is keeping CEOs up at night like never before. ASEANZ Digital Services Lead Partner, John Riccio, shares his thoughts on how companies can adapt to rapid change without losing sleep.

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Article

Why digital health is worth the risk

Richard Royle 22 Feb 2018 9 minutes

The health industry has to a large extent been driven by fear of disastrous digitisation efforts in health. But innovations in the industry are moving quickly, and governments can play a vital role in their successful implementation, PwC’s Richard Royle says.

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Report

Report: CEO Survey – the opportunity in the skills shortage

John Riccio 19 Feb 2018 10 minutes

While workers worry that their jobs will be made obsolete, PwC’s latest CEO Survey finds chief executives believe it’s their role to reskill employees. As talent pools become shallower, this may be crucial, says PwC’s John Riccio.

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