Australian perspectives
PwC Digital Services
The BXT Philosophy.
Successful digital transformation lies at the intersection of Business, Experience and Technology.
Latest Articles
Budget 2018: Data power to the people
The Australian Government’s Federal Budget for 2018 includes a $45 million package to establish the Consumer Data Right, an entitlement allowing consumers control over their data. For business, this highlights the opportunity to add value to customers in return for their trust.
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A failing grade: The higher education experience deficit
Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.
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The tough gig of reconciling superannuation and task-related working
The growth of the gig economy is reducing the potential for a whole generation to maximise their superannuation. We look at three potential solutions to this problem.
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How to create team harmony at the tap of an app
Collaborations can be tricky. PwC’s Pulse tool delivers real time insights into a team’s health, so members can act quickly to optimise a project’s outcomes as well as benefit the individuals working within.
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Why the superannuation industry is ready for disruption
Superannuation funds have traditionally placed themselves at the passive end of the value chain. But with the vast amount of data flowing through them, they are well placed to reimagine themselves as active participants in people’s lives. If they dare.
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GSISS 2018: Cyber security spotlight on small business
Cyber breaches of large companies through their third party contractors are one of the key reasons the SME sector is shoring up its cyber security measures, according to this year’s Global State of Information Security Survey report.
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Infographic: 6 things customers wish brands would get right
What customers want and what you think they want are very different things. Our latest survey illuminates six key insights on customer experience that will make you rethink your staff-tech balance.
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X marks the spot: Choosing the best retail location without a map
Knowing where to open – or close – a store or branch is not easy. If you’re starting with a map to find the optimal retail location, and not your customer, then things are going to get expensive, fast.
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Intelligent Digital: Three letters for transformational success
The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.
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