Further Insights

Australian perspectives

Latest Articles

Article

Open Banking and the currency of consumer trust

Kate Bennett Eriksson 05 Jun 2018 8 minutes

With the announcement of the Customer Data Right, Open Banking in Australia is on its way. But what is it, and how can banks prepare? We look at the challenges and opportunities in opening up.

Read more
Digital Pulse: Opening up in the age of transparency
Article

Opening up in the age of transparency

Adnan Jaswal 04 Jun 2018 8 minutes

As society moves towards openness, traditional business models will increasingly become inefficient and untenable. From open data to open banking, companies need to open their minds to new ways of retaining a competitive edge.

Read more
Digital Pulse: Can you hear me? How a hackathon helped create a sense of connectionDigital Pulse: Can you hear me? How a hackathon helped create a sense of connection
Case Study

Can you hear me? How a hackathon created a sense of connection

Brent Gimpel 30 May 2018 7 minutes

This year’s #Hack4Good proved that important societal problems can be solved even when under extreme time pressure. PwC’s Brent Gimpel participated and explains innovating through a hackathon.

Read more
Article

Restoring Australia’s trade reputation through digital

Richard Blundell 28 May 2018 8 minutes

Australia lags behind its economic counterparts on trade, due in large part to the lack of digitisation in the logistics sector. But a new platform, the Trade Community System, could unlock billions in value and help the nation reach its economic potential.

Read more
Article

The power of automation: Why cloud is not enough

Robert Nikolouzos 22 May 2018 8 minutes

A successful IT transformation that speeds up the delivery of services from weeks to just hours is possible, but cloud is only part of the solution, PwC’s head of cloud services Robert Nikolouzos says.

Read more
Digital Pulse: Three (more) industries being transformed by IoTDigital Pulse: Three (more) industries being transformed by IoT
Article

Three (more) industries being transformed by IoT

Nick Spooner 21 May 2018 9 minutes

As IoT continues to transform industries at an astonishing pace, PwC partner Nick Spooner looks at the opportunities and challenges facing the mining and resources, real estate and healthcare sectors.

Read more
Article

Intelligent Digital: Leading the way to the future of work

Ben Neal Sara Caplan 15 May 2018 9 minutes

How does business prepare for a future where technological advances have the power to change the work we do, and the way we do it? PwC’s Ben Neal and Sara Caplan argue it will take the right mix of human and machine, new styles of leadership and innovative people management. Is business up to the challenge?

Read more
Editorial

Budget 2018: Data power to the people

John Riccio 09 May 2018 4 minutes

The Australian Government’s Federal Budget for 2018 includes a $45 million package to establish the Consumer Data Right, an entitlement allowing consumers control over their data. For business, this highlights the opportunity to add value to customers in return for their trust.

Read more
Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit
Article

A failing grade: The higher education experience deficit

Berry Driessen David Paroissien 08 May 2018 10 minutes

Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Consumer Intelligence Series

Experience is Everything

A truly great customer experience is more than just digital. Find out more