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Australian perspectives

Latest Articles

Article

Intelligent Digital: Leading the way to the future of work

Ben Neal Sara Caplan 15 May 2018 9 minutes

How does business prepare for a future where technological advances have the power to change the work we do, and the way we do it? PwC’s Ben Neal and Sara Caplan argue it will take the right mix of human and machine, new styles of leadership and innovative people management. Is business up to the challenge?

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Editorial

Budget 2018: Data power to the people

John Riccio 09 May 2018 4 minutes

The Australian Government’s Federal Budget for 2018 includes a $45 million package to establish the Consumer Data Right, an entitlement allowing consumers control over their data. For business, this highlights the opportunity to add value to customers in return for their trust.

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Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit
Article

A failing grade: The higher education experience deficit

Berry Driessen David Paroissien 08 May 2018 10 minutes

Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.

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Digital Pulse: Superannuation and the gig economy
Article

The tough gig of reconciling superannuation and task-related working

Joe Brasacchio 07 May 2018 8 minutes

The growth of the gig economy is reducing the potential for a whole generation to maximise their superannuation. We look at three potential solutions to this problem.

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Digital Pulse: How to create team harmony at the tap of an app
Article

How to create team harmony at the tap of an app

Justin Homer Jane Cronin 30 Apr 2018 8 minutes

Collaborations can be tricky. PwC’s Pulse tool delivers real time insights into a team’s health, so members can act quickly to optimise a project’s outcomes as well as benefit the individuals working within.

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Article

Why the superannuation industry is ready for disruption

Joe Brasacchio 17 Apr 2018 8 minutes

Superannuation funds have traditionally placed themselves at the passive end of the value chain. But with the vast amount of data flowing through them, they are well placed to reimagine themselves as active participants in people’s lives. If they dare.

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Report

GSISS 2018: Cyber security spotlight on small business

Andrew Gordon 16 Apr 2018 5 minutes

Cyber breaches of large companies through their third party contractors are one of the key reasons the SME sector is shoring up its cyber security measures, according to this year’s Global State of Information Security Survey report.

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Infographic

Infographic: 6 things customers wish brands would get right

12 Apr 2018 2 minutes

What customers want and what you think they want are very different things. Our latest survey illuminates six key insights on customer experience that will make you rethink your staff-tech balance.

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Article

X marks the spot: Choosing the best retail location without a map

Phil Bolton 10 Apr 2018 8 minutes

Knowing where to open – or close – a store or branch is not easy. If you’re starting with a map to find the optimal retail location, and not your customer, then things are going to get expensive, fast.

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