Further Insights

Australian perspectives

Latest Articles

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Video: Why financial services institutions should look to China

Julie Coates Monty Hamilton 09 Aug 2018 2 minutes

It’s no secret that the financial industry is facing disruption and pressure from many angles. But that doesn’t mean they can’t or shouldn’t reinvent themselves, and look to what’s happening in places like China to anticipate the future.

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Digital Pulse - Report: Pulling fraud out of the shadows
Report

Report: Pulling fraud out of the shadows

Malcolm Shackell 31 Jul 2018 9 minutes

The threats of economic crime and fraud are always present. But in Australia, those threats come from an unexpected place. For business, it’s time to keep your friends close and your frenemies closer.

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Digital Pulse: The art of improving CX with digital distraction
Article

The art of improving CX with digital distraction

Michael Ng 17 Jul 2018 10 minutes

Airports face a difficult task creating a seamless customer experience amid financial and regulatory constraints. Digital is helping to improve passenger flows, but can also be used to help distract customers from the necessary inconveniences of air travel.

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Digital Pulse: Ten things business needs to know about IoT
Article

10 things about IoT that business needs to know

Brent Gimpel 10 Jul 2018 8 minutes

More than headline grabbing gimmicks, the Internet of Things offers actionable insights for business: to drive revenue, create efficiencies and enable transformation. But there are ten things to consider before starting your IoT project.

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Article

Opening up to new ways of banking

Kate Bennett Eriksson 03 Jul 2018 9 minutes

Banks are facing upheaval in the way they compete with the introduction of Open Banking. Rather than a catastrophe, it’s an opportunity for financial institutions to embrace new products, services and business.

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Digital Pulse - Infographic: The changing role of the data minder
Infographic

Infographic: The changing role of the data minder

28 Jun 2018 1 minute

Does your business have a Chief Data Officer? They’re on the rise, and companies who want to stay ahead need to play the data game well.

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Report: Entertainment & Media Outlook 2018-2022
Report

Report: Entertainment & Media Outlook 2018-2022

26 Jun 2018 8 minutes

The forecast for entertainment and media industry in the next five years is mixed but digital mediums are set to continue to lead the growth. For all, trust will be the key differentiator to finding and keeping audiences.

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The secrets to CRM project success
Article

The secrets to CRM success

Michael Diamond 21 Jun 2018 8 minutes

Far too many CRM adoptions fail in spectacular, multimillion-dollar fashion. But they needn’t, and success lies in ensuring you make the right choices about how the platform will scale to support your business growth goals.

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Riding the productivity wave with digital platforms
Article

Riding the productivity wave with digital platforms

Richard Blundell 19 Jun 2018 8 minutes

Digital platforms aren’t new, but they’re still underutilised. Yet with the ability to create efficiencies, drive insights, innovation and deliver competitive edge, the benefits are limitless.

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