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Digital Pulse call centre data
Article

This phone call will be recorded (and then probably forgotten)

Phil Bolton 23 Jul 2018 10 minutes

Companies are storing increasingly large amounts of audio data from call centre conversations, but are they tapping into its value? Speech analytics is getting easier, and provides more insight than businesses might realise.

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Digital Pulse: Ten things business needs to know about IoT
Article

10 things about IoT that business needs to know

Brent Gimpel 10 Jul 2018 8 minutes

More than headline grabbing gimmicks, the Internet of Things offers actionable insights for business: to drive revenue, create efficiencies and enable transformation. But there are ten things to consider before starting your IoT project.

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Digital Pulse - Report: Policing in a networked world
Report

Report: Policing in a networked world

02 Jul 2018 7 minutes

Digital technologies provide an opportunity and a threat to police forces the world over. Criminals have already embraced new ways of working, it’s time coppers were enabled to do so too – before they get left behind.

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Digital Pulse - Infographic: The changing role of the data minder
Infographic

Infographic: The changing role of the data minder

28 Jun 2018 1 minute

Does your business have a Chief Data Officer? They’re on the rise, and companies who want to stay ahead need to play the data game well.

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Digital Pulse: Time to #growup: How mature a social media function can change your entire business
Article

Time to #GrowUp: How a mature social media function can change your entire business

Amy Gibbs Will Feutrill 25 Jun 2018 10 minutes

Social media is a relatively immature medium, but its corporate function doesn’t have to be. In fact, implementing it well can lead to extra revenue, cost-savings, business efficiencies, brand relevance and a competitive edge. Yet very few businesses do.

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Intelligent Digital: The upside of cyber attack readiness
Article

Intelligent Digital: The upside of cyber attack readiness

Steve Ingram 18 Jun 2018 10 minutes

Everyone is sick of hearing about cyber attacks. How many there are, how bad they are, how prepared business needs to be. Here’s the positive side of cyber prep that you won’t read in the headlines.

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Article

The power of automation: Why cloud is not enough

Robert Nikolouzos 22 May 2018 8 minutes

A successful IT transformation that speeds up the delivery of services from weeks to just hours is possible, but cloud is only part of the solution, PwC’s head of cloud services Robert Nikolouzos says.

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Digital Pulse: Three (more) industries being transformed by IoTDigital Pulse: Three (more) industries being transformed by IoT
Article

Three (more) industries being transformed by IoT

Nick Spooner 21 May 2018 9 minutes

As IoT continues to transform industries at an astonishing pace, PwC partner Nick Spooner looks at the opportunities and challenges facing the mining and resources, real estate and healthcare sectors.

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Digital Pulse - Driving dollars by enhancing reality
Infographic

Infographic: Driving dollars by enhancing reality

17 May 2018 2 minutes

You may not want a pair of augmented reality glasses (yet), but there are plenty of other value-adding uses for enhancing life through AR. We look at how the technology is expanding possibilities in a range of industries.

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