Digital Trends

Strategy

Latest Articles

The secrets to CRM project success
Article

The secrets to CRM success

Michael Diamond 21 Jun 2018 8 minutes

Far too many CRM adoptions fail in spectacular, multimillion-dollar fashion. But they needn’t, and success lies in ensuring you make the right choices about how the platform will scale to support your business growth goals.

Read more
Riding the productivity wave with digital platforms
Article

Riding the productivity wave with digital platforms

Richard Blundell 19 Jun 2018 8 minutes

Digital platforms aren’t new, but they’re still underutilised. Yet with the ability to create efficiencies, drive insights, innovation and deliver competitive edge, the benefits are limitless.

Read more
Intelligent Digital: The upside of cyber attack readiness
Article

Intelligent Digital: The upside of cyber attack readiness

Steve Ingram 18 Jun 2018 10 minutes

Everyone is sick of hearing about cyber attacks. How many there are, how bad they are, how prepared business needs to be. Here’s the positive side of cyber prep that you won’t read in the headlines.

Read more
Digital Pulse: Why the lucky country must become a digital one
Article

Why the lucky country must become a digital one

Suji Kanagalingam Gulandam Khan 13 Jun 2018 9 minutes

Far from being just another business buzzword, the digital economy is transforming the way business and society interact. It promises much needed fuel for Australia’s future prosperity, but will the country be ready in time?

Read more
Article

Reimagining the search for digital talent

Andrew Jamieson 12 Jun 2018 7 minutes

New Zealand businesses are nervous about attracting the right digital talent. But they should first focus on getting their house in order, and identifying their customer needs, and the skills they already have, PwC’s Andrew Jamieson says.

Read more
Article

Restoring Australia’s trade reputation through digital

Richard Blundell 28 May 2018 8 minutes

Australia lags behind its economic counterparts on trade, due in large part to the lack of digitisation in the logistics sector. But a new platform, the Trade Community System, could unlock billions in value and help the nation reach its economic potential.

Read more
Article

The power of automation: Why cloud is not enough

Robert Nikolouzos 22 May 2018 8 minutes

A successful IT transformation that speeds up the delivery of services from weeks to just hours is possible, but cloud is only part of the solution, PwC’s head of cloud services Robert Nikolouzos says.

Read more
Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit Digital Pulse -A failing grade: The higher education experience deficit A failing grade: The higher education experience deficit
Article

A failing grade: The higher education experience deficit

Berry Driessen David Paroissien 08 May 2018 10 minutes

Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.

Read more
Digital Pulse Will IoT transform your industry?
Article

Will the Internet of Things transform your industry?

Nick Spooner 24 Apr 2018 8 minutes

Connecting devices to the net creates opportunities for consumers and business alike. PwC’s Nick Spooner looks at how three industries are currently transforming customer and employee connections with the Internet of Things.

Read more

Weekly Newsletter

Subscribe to Digital Pulse

Subscribe Now

Consumer Intelligence Series

Experience is Everything

A truly great customer experience is more than just digital. Find out more