Strategy
PwC Digital Services
The BXT Philosophy.
Successful digital transformation lies at the intersection of Business, Experience and Technology.
Latest Articles
The power of automation: Why cloud is not enough
A successful IT transformation that speeds up the delivery of services from weeks to just hours is possible, but cloud is only part of the solution, PwC’s head of cloud services Robert Nikolouzos says.
Read more
A failing grade: The higher education experience deficit
Good customer experience leads to increased loyalty, consumers who will pay more and positive shared stories. It’s time that higher education started thinking of their students as customers to reap the benefits.
Read more
Will the Internet of Things transform your industry?
Connecting devices to the net creates opportunities for consumers and business alike. PwC’s Nick Spooner looks at how three industries are currently transforming customer and employee connections with the Internet of Things.
Read more
What new laws mean for customer data
With changing customer expectations and incoming laws, how businesses use consumer data can be tricky. When being on the right side of the T&Cs might not be enough, what can companies do to protect their clients and themselves?
Read more
Why the superannuation industry is ready for disruption
Superannuation funds have traditionally placed themselves at the passive end of the value chain. But with the vast amount of data flowing through them, they are well placed to reimagine themselves as active participants in people’s lives. If they dare.
Read more
GSISS 2018: Cyber security spotlight on small business
Cyber breaches of large companies through their third party contractors are one of the key reasons the SME sector is shoring up its cyber security measures, according to this year’s Global State of Information Security Survey report.
Read more
X marks the spot: Choosing the best retail location without a map
Knowing where to open – or close – a store or branch is not easy. If you’re starting with a map to find the optimal retail location, and not your customer, then things are going to get expensive, fast.
Read more
Intelligent Digital: Three letters for transformational success
The story begins with PwC Australia deciding to go digital, encountering a bumpy road, but ending happily ever after. How did we do digital intelligently? With a BXT approach.
Read more
Report: Experience is everything
Is it technology or humans that helps you win at retail? According to customers, it’s both, but they have specific parts to play when it comes to creating a great customer experience.
Read more
