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Article

Love your staff or lose your customers

Richard Blundell 11 Dec 2017 8 minutes

Empowering customer-facing staff with technology and new practices is the key to delivering your brand strategy and preventing negative experiences that go viral.

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Report

Protect.me: How consumers see cyber security and privacy risks

Steve Ingram 05 Dec 2017 9 minutes

A recent PwC survey found that 85% of consumers will not do business with a company if they have concerns about its security practices. To earn trust, and consumer business, companies must protect customer data and respect individual privacy.

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Infographic

Infographic: Ready, Steady, Shop!

23 Nov 2017 2 minutes

Consumers are embracing online spending days such as Cyber Monday, Black Friday, Singles’ Day and Click Frenzy. The amounts being spent are staggering and much of it is being done via mobile.

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Article

Digital identity: Who do you think you are?

Adnan Jaswal 20 Nov 2017 10 minutes

Identity is a fluid concept at the best of times. In the digital age, how we re-imagine and protect it has far reaching consequences for safety, productivity, customer experience and, ultimately, the bottom line.

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Article

The new milk run

John Riccio 16 Nov 2017 8 minutes

Technology and consumer preferences are disrupting traditional business models. Companies that tap into these changes will ensure their business profitability doesn’t go sour.

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Article

The changing nature of trust

John Riccio 03 Oct 2017 10 minutes

In a digital world where vast amounts of data are harnessed yet people can’t see who they are transacting with, is trust possible? John Riccio examines the evolution of assessing reputation and the implications for business.

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Article

Four ways to know your customer in a post-survey world

Customer surveys are becoming a thing of the past, with more efficient ways emerging to gauge sentiment. Barry Trubridge looks at how four technologies can help understand how your customer is feeling.

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Article

What universities could learn from data

Berry Driessen Phil Bolton 25 Sep 2017 9 minutes

Thanks to the use of digital platforms, higher education providers are able to capture significant volumes of information that measures student experience. But are they using this data wisely?

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Article

Calling it quits on cash

John Riccio 18 Sep 2017 7 minutes

The world is going cashless dramatically fast. Cards and phones are winning out as the death knell seems to sound for physical currency. But what does this mean for business?

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