Digital Trends
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Five ways government services can humanise their technology
Many governments are turning to digital solutions to improve service delivery. But this can be daunting for their most vulnerable clients. It requires a human approach, backed by data and analytics.
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Out with experience, in with imagination: Why best practice is dead
Consultants and leaders alike have relied on best practices to help guide businesses through change. But with technology rapidly evolving, they need to rethink their expertise, and turn to a tailored approach to digital transformation.
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Why successful innovation begins and ends with customers
Too many organisations take a ‘science fair’ mentality to innovation, without much thought to how they will be received in the real world. Getting customers involved in the outset is critical to their commercial success, PwC’s Vicki Huff Eckert says.
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Me, myself and I: The rise of mass personalisation
The trend towards personalisation is only set to continue as technology gets more sophisticated and customers face increasingly complex customer experiences. Appealing to the individual will be critical for brands to get right.
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Making technology deals in a new business landscape
The increasing sophistication of technology is changing the way markets work and the nature of competition. To continue to grow revenue, businesses need to rethink their approach to tech deals.
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A proactive approach to building the healthcare workforce of the future
The healthcare industry is undergoing rapid change, enabled by technological advances such as AI. The workforce is at the heart of this transformation, and preparing them to thrive will require a bold strategy
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Will technology change the face of sport forever?
Technology is transforming the world of sports for players, clubs and fans alike. While teams are rapidly adopting tech in pursuit of a competitive edge, they must keep one key element at the heart of their efforts.
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Eight ways to get value from your virtual teams
When your team is spread over a city, country or continent it can be hard to ensure aligned goals and consistent output, but it can be done. Monty Hamilton and Berry Driessen share their tips on setting up successful virtual teams.
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Building ethical AI through leadership and trust
Businesses are starting to realise that if they’re investing in AI, they also need to invest in ethical approaches to its use. The great news is that doing so with leadership, inclusion and trust will likely make the whole organisation better too.
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