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Digital Pulse

in·no·va·tion – A creation resulting from study and/or experimentation. The act of starting something new.

dis·rup·tion – An act of delaying or interrupting continuity. An event that results in displacement or discontinuity. The act of causing disorder.

Digital change is a journey, not a destination.
It requires agility and flexibility to underpin a continually evolving business environment.

Industry Change – The ongoing economic, technological and social development of commercial business and market sectors.

All posts by John Riccio

John is PwC Australia's Digital Services Leader. With over 20 years' experience, he has led major strategic programs that deliver technology enabled business transformation focusing on responding to market change, improving performance and supporting growth.

John is recognised as a specialist in helping clients make sense of the disruptors of change on business and developing a strategy and vision that allows them to respond to that change. He has delivered a number of digital change programs both in the UK and Australia that have focused on transforming the way in which the business responds to the market and engages the customer while leveraging emerging technology to support that change. This includes the development of digital strategy, new business operating models, productivity improvement and mobile and technology enablement.

John is also recognised as a retail technology specialist with a deep understanding of the retail industry and the issues facing retailers.

“In a world of constant disruption what else would you want to be doing other than helping clients make sense of digital change?”
Calling it quits on cash

Calling it quits on cash

The world is going cashless dramatically fast. Cards and phones are winning out as the death knell seems to sound for physical currency. But what does this mean for business?

experience age advertising

Why the experience age is closing the gap between consultancy and agency

Creativity can’t go it alone, says John Riccio. Businesses are looking for a strong brand strategy backed up by data. Where does that leave the advertising industry?

CDO study

The rise of the chief digital officer

A rise in the number and background of chief digital officers indicates an increasing desire for digital maturity by business. But does the desire match the reality?


Infographic: The Digital IQ of Australian businesses

From strategy, to emerging technology, to customer experience, we summarise the stats behind PwC’s Digital IQ Survey 2017, which measures how business leaders are managing their approach to digital transformation.


Digital IQ Survey: Ten years of digital-driven change

A decade of gauging the digital acumen of business executives reveals a struggle to keep pace with the evolving landscape. John Riccio explores how Australian organisations fare against the global Digital IQ results.


Federal Budget 2017: Lighting the flame under banking’s platform

There wasn’t much room for innovation in the Federal Budget but that hasn’t stopped the government from clearing a space for fintech competitors. John Riccio examines the challenges that banks now face.


What health services can learn from retail

Customers won’t put up with long waiting times or clunky administration in other industries, so why is healthcare getting away with it? John Riccio looks at retail’s history to predict a transformative path for health.


Report: CEOs seek the human connection

The 20th PwC CEO Survey reveals a business landscape that’s striving to build trust and maintain relationships. John Riccio explains why automation is bringing out the human side for Australian CEOs.

customer journey

Why the customer journey will only take you so far

The concepts of customer experience and customer journey differ. What do they deliver and which strategy should businesses favour?

bxt digital transformation

The BXT approach: Widening perspectives on digital transformation

Why do a large number of digital transformations continue to fail? John Riccio makes the case for an integrated approach that balances business operations, technology offerings and customer experience design.