Although the media is rife with reports that the Australian retail industry is in a downward spiral, with international competitors beating down their doors – the following infographic, outlining the result from the 2012 NAB Online Retail Sales Index paints a more positive picture.
Not only did online retail grow by 15.5% (year-on-year), but the majority of local consumers are shopping with Australian retailers.
Fewer CDO roles are being created as digital transformation becomes a whole-of-business concern. But there’s still plenty of work to be done, as John Riccio and Olaf Acker explain.
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Brands may focus on what the customer wants, but what about how they feel? All emotions – good or bad – can help build a lasting, loyal relationship. Rebecca Walker takes us on a journey of emotional design.
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Imagine never having to interact with a bank again – no more queues, cryptic emails, paper bills or messy negotiations. Instead, the bank cares for you invisibly, always acting with your current and future interests in mind.
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