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‘Digital’ isn’t just about technology – it’s about what technology can enable. It involves new ways of solving problems, creating unique experiences and accelerating business performance.

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microfailures
Article

The little customer service failures that add up to big trouble

Matt Palmquist 05 May 2021 9 minutes

Businesses dread a big customer service failure. But it turns out, they may be overlooking the smaller ones that can have even bigger consequences.

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virtual health experience
Article

Designing the virtual health experience

India Hardy Alex Denison Dr Nicholas Hann 03 May 2021 9 minutes

With the right design, virtual healthcare will enable clinicians and empower patients. The trick will be in ensuring that for everyone, experience comes first.

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citizen survey infographic
Infographic

Infographic: The impact of COVID-19 on citizen trust

28 Apr 2021 1 minute

Trust in government went up for many Australians during the COVID-19 pandemic. Here are some of the highlights from our recent citizen survey.

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hybrid working
Report

Rewriting the future of work with hybrid workplaces

Vishy Narayanan Lawrence Goldstone 27 Apr 2021 10 minutes

Almost three quarters of Australian workers actively want to work across multiple places and spaces instead of returning to the office full-time. Technology will help businesses address the challenge.

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Infographic

Infographic: PwC’s Global CEO Survey – five focus areas for CEOs

21 Apr 2021 1 minute

We surveyed Australian CEOs and found that confidence is up when it comes to future prospects, but there are five areas where leaders will need to meet challenges head on.

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consumer trends
Report

Five trends shaping the future of consumer markets

Donna Watt 20 Apr 2021 11 minutes

Fundamental shifts that were already occurring in consumer markets accelerated with the onset of the COVID-19 pandemic. A new report highlights five global macro trends transforming the industry.

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GRC software
Article

Removing risk and conquering compliance with GRC software

Robert Vine Tessa Smith 31 Mar 2021 11 minutes

For large organisations, understanding how risk, governance and compliance are managed across the business can be difficult and the cost of not knowing high, with customers, jobs and brand on the line.

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financial services upskilling
Article

Three no-regrets moves for a flourishing financial services sector

Nicole Wakefield 29 Mar 2021 10 minutes

The financial services industry faces a skills gap that could impede its ability to keep up with rapid change. Here are three ways businesses can tackle the problem.

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CEO Survey
Report

PwC’s 24th Annual Global CEO Survey: CEOs face tech troubles and consumer change

Australian CEOs are pretty optimistic about growth and opportunities in 2021. When it comes to cyber and misinformation, however, their sentiments are a little less buoyant.

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